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ERIE NEIGHBORHOOD HOUSE

Clinical Director

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The Clinical Director plays a crucial role in overseeing the clinical aspects of service delivery, ensuring high-quality care for the community or population served. This position combines clinical expertise with leadership and management skills to advance the organization's mission and objectives. The role also includes providing strategic direction, ensuring the delivery of high-quality patient care, and collaborating with other leaders to achieve organizational goals. The Clinical Director is responsible for ensuring oversight in the areas of: licensing regulations, legal and ethical regulations, clinical supervision, and program quality assurance.

Position Responsibilities:

Strategic Planning

  • Develop and implement strategic plans for the clinical department in alignment with the overall organizational goals.

  • Identify opportunities for improvement in clinical services and community care.

  • Assists the Senior Director of Programs in the development of agency policies and procedures which are relevant to clinical issues.

  • Attends and prepares reports to the Board of Directors as required, and advise Board on clinical staff activities on a regular basis.

Clinical Leadership

  • Schedules and conducts multidisciplinary staff meetings.

  • Schedule and conducts peer review committee to monitor the type of care being provided by the Center and to discuss methods for possible improvement among colleagues:

  • Ensure that staff supervision notes, multidisciplinary staff notes and peer review notes are written and placed within the client’s chart and that and that minutes are kept for each meeting.

  • Maintains adequate staff coverage and approves the use of comp time and PTO for all clinical staff.

  • Review cases for quality of care according to established guidelines.

  • Coordinates and is responsible for releasing client information in accordance with data privacy laws.

  • Ensures that each client has an individualized program of treatment which may include individual psychotherapy, family or marital therapy, group psychotherapy, or referral to other community agencies.

  • Become key stakeholder for all programs under PCBH teams, funders, partners. Including but not limited to (SC2, DCFS, A2JMH, Etc.).

Clinical Supervision (therapist and Interns):

  • Oversees intake, assessment, and assignment of each client’s psychosocial status and functioning in an effort to document history and identify preliminary items for the treatment plan.

  • Supports therapists with the overall development and implementation of a comprehensive, individualized plan of treatment in conjunction with other treatment team members.

  • Supports therapists with incorporating the client’s psychosocial functioning and strengths in the plan of care.

  • Supports therapists with providing and/or arranging therapeutic interventions as appropriate for patients or clients in a crisis situation.

  • Follows up with therapists to determine reliability and validity of treatment used; makes recommendations regarding modification to services and service delivery.

  • Consults with therapists and related professional and paraprofessional staff, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required.

  • Act as lead supervisor to our partnering educational institutions, lead internship applications and interviews with other therapists to recruit and identify potential student interns.

  • Provide and support on weekly scheduled supervision.

  • Provides onsite safety planning and support for children, adults and families.

Quality Assurance

  • Establish and monitor quality assurance programs to ensure the highest standards of client care.

  • Implement and enforce policies and procedures to maintain compliance with regulatory standards and accreditation requirements.

  • Analyze clinical performance data and implement performance improvement initiatives.

  • Address issues related to patient outcomes, satisfaction, and safety.

  • Ensure that all intake and terminations are completed in a timely manner and maintain a schedule of clients for maintenance of records and case files.

  • Monitors clinical staff development needs and implements improvement strategies with the administrator’s Senior Director of Programs approval.

  • Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

  • Conducts quarterly reviews of clinical documentation.

Budget Management

  • Manage the clinical department budget, ensuring efficient resource allocation and cost-effective operations.

  • Administers fiscal operations, such as planning budgets, authorizing expenditures and coordinating financial reporting.

  • Identify and implement cost-saving measures without compromising the quality of care.

Collaboration

  • Collaborate with other departments, such as administration, finance, and human resources, to achieve organizational objectives.

  • Build and maintain effective relationships with external stakeholders, including regulatory bodies, community organizations, and other mental health providers.

  • Works closely with Clinical Supervisor and program director.

Staff Development

  • Oversee the recruitment, training, and professional development of clinical staff.

  • Conduct performance evaluations and provide feedback to support staff growth.