Clinical Trial IWRS Monitor (Overnight)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Trial IWRS Monitor (Overnight) based in Canada.
This role plays a critical part in ensuring the accuracy, reliability, and continuity of interactive web-based response systems used in clinical trials across global pharmaceutical, biotechnology, and medical device studies. Operating in an overnight schedule, you will provide real-time monitoring and support for IWRS/IRT and eDiary systems, ensuring smooth trial operations during off-hours. You will act as a key escalation point for urgent issues, working closely with technical, data management, and statistical teams to resolve system incidents efficiently. The position requires strong attention to detail, analytical thinking, and the ability to operate independently in a high-responsibility environment. You will also contribute to system testing, documentation, and continuous improvement initiatives that enhance clinical trial technology performance. This is a remote-friendly role within Canada with occasional coordination across global teams.
Accountabilities:
- Serve as the primary contact for IWRS/IRT and eDiary system users via helpdesk channels, ensuring timely and professional support for client inquiries and issues
- Investigate, analyze, and resolve system-related problems in collaboration with developers and data management/statistical programming teams
- Monitor clinical trial data within CTT applications, performing daily automated checks and weekly manual validation to ensure data accuracy and integrity
- Coordinate, review, and document database and system changes following strict change control procedures
- Act as an off-hours escalation point for urgent issues, supporting junior monitors and outsourced support teams as needed
- Develop, maintain, and review system requirements specifications, ensuring alignment with operational and regulatory needs
- Execute test planning, test case development, and Stage I/II testing for system updates and new applications
- Prepare and maintain user guides, training materials, and support documentation for clinical trial systems
- Conduct system demonstrations and training sessions for sponsors and study teams
- Collaborate with internal and external stakeholders across the clinical trial lifecycle, including sponsors, depot teams, and data management groups
- Support quality assurance activities and assist in identifying system improvements and performance trends
- Bachelor’s degree in health sciences, biological sciences, physical sciences, or a related field
- Minimum 3 years of experience in clinical trial data processing, data management, or clinical systems support
- Strong understanding of clinical trial processes and electronic data capture or IWRS/IRT systems
- Ability to work independently during overnight hours with strong time management and prioritization skills
- Excellent attention to detail with a structured and methodical approach to data review and system validation
- Strong communication skills, including clear and professional telephone and written communication
- Experience working with technical teams, including developers, data managers, or QA professionals
- Familiarity with system testing, change control processes, and documentation standards in a regulated environment
- Strong problem-solving skills and ability to handle urgent or high-pressure situations effectively
- Comfortable working in a remote environment with cross-functional and global collaboration
- Competitive salary range: $45,000 to $65,000 CAD
- Comprehensive medical, dental, and vision coverage
- Life insurance, AD&D coverage, and short- and long-term disability benefits
- Pension plan and retirement savings support
- Tuition reimbursement and professional development opportunities
- Fitness reimbursement and wellness support programs
- Employee Assistance Program (EAP)
- Generous paid time off and sick leave
- Eligibility for performance-based bonus
Requirements:
Benefits: