Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-sales, Customers, and Partners. The team is the single point of contact for all security, privacy, and compliance-related field engagements within the Genesys Cloud Business Unit.

Role Summary:
We are seeking a Security expert to act as the Security Subject Matter Expert (SME) for Genesys Cloud customer assessments, audits and evidence-related engagements within the COE SPC team for global engagements.

This is a hands-on technical security role, not a compliance or GRC position. We are looking for a security engineer who can deeply understand systems, analyse technical evidence, and confidently defend it with highly technical security and audit stakeholders.

You will apply your expertise in security controls to Genesys Cloud services during customer audits, clearly articulating and defending our security, privacy, and compliance posture. This includes explaining controls and presenting evidence in complex discussions with security and compliance teams.

You will build strong knowledge of Genesys Cloud AI capabilities and their security and compliance considerations, respond to security inquiries, and act as the internal escalation point for these discussions.

The role requires deep technical credibility, strong evidence-handling discipline, and the ability to translate complex controls into clear, defensible audit narratives. You should be comfortable in high-pressure customer environments, managing competing priorities while maintaining accuracy and professionalism. Fluency in both English and German is required.

Key Responsibilities:

COE Security & Cloud SME

• Act as the primary technical SME for Genesys Cloud customer audits

• Serve as the internal escalation point for penetration testing–related discussions.

• Lead advanced technical discussions with customers, prospects, partners, and auditors.

• Defend Genesys Cloud AI security, privacy, and compliance using technical evidence.

Security Controls & Technical Deep Dives

• Demonstrate control-level understanding across frameworks (SOC 2, PCI, etc.).

• Generate and validate evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC).

• Interpret and present technical evidence (logs, configurations, architecture diagrams, policies, automation artefacts) for audits and assessments.

• Translate compliance requirements into clear technical explanations of control operation.

• Support audits, deep security reviews, and penetration testing discussions.

• Translate risk into clear, defensible statements on control effectiveness.

General requirements:

• Strong understanding of AWS cloud security and SaaS shared responsibility models.

• Ability to discuss cloud-native architectures, distributed systems, and DevSecOps controls from an implementation perspective.

• Understanding of AI security trends and emerging cloud threats.

This Role Offers

• A highly technical, customer-facing SME role in a global COE team.

• Close collaboration with Engineering, Security, and Architecture teams.

• High autonomy in a trust-based environment.

• Exposure to complex enterprise environments.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Cyber Security, or equivalent experience.

• Experience as an auditee delivering evidence in compliance attestation presentations.

• Experience in IAM, network security, encryption, key management, logging, auditing, and monitoring in cloud environments and architecture.

• Ability to explain complex security concepts to technical and business audiences as a security subject matter expert.

• Strong written and verbal communication skills.

• Awareness of AI security risks and AI governance.

• Fluency in both English and German

Nice to Have Qualifications:

• Experience with TLPT as defined by DORA

• Experience designing, discussing, defending pen testing findings and remediation approaches.

• Familiarity with Infrastructure as Code and security automation.

• CISSP, CCSP, or similar certification

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.