Cluster GM Jeddah & Makkah

We are seeking an experienced and visionary Cluster General Manager to lead and oversee operations across our Jeddah and Makkah locations - Saudi Arabia in IBIS & Adagio Jeddah City Centre and IBIS Styles / Mercure Makkah Aziziyah. In this strategic leadership role, you will be responsible for driving business growth, ensuring operational excellence, and building high-performing teams across the cluster. The ideal candidate will bring decisive leadership, strong business acumen, and a proven track record of managing multi-unit operations in a fast-paced environment.

Develop and execute strategic business plans for the cluster, ensuring alignment with organizational objectives and market opportunities in the Jeddah and Makkah regions
Oversee all operational aspects across multiple locations, including staffing, inventory management, customer service standards, and facility maintenance
Drive revenue growth and profitability by analyzing market trends, optimizing pricing strategies, and implementing cost-control measures
Build, mentor, and motivate high-performing teams, fostering a culture of accountability, continuous improvement, and professional development
Manage P&L responsibilities for the cluster, including budgeting, forecasting, and financial reporting
Establish and maintain strong relationships with key stakeholders, including corporate leadership, local partners, and community organizations
Monitor and analyze performance metrics, implementing corrective actions to achieve or exceed targets
Lead change management initiatives and drive organizational improvements across the cluster
Ensure compliance with company policies, local regulations, and industry standards
Identify and develop talent within the organization, creating succession plans and career advancement opportunities

Minimum 8-10 years of progressive management experience, with at least 5 years in a multi-unit or cluster leadership role
Proven expertise in P&L management, financial analysis, and business planning
Strong track record of driving revenue growth and operational efficiency
Demonstrated ability to build, develop, and lead high-performing teams
Excellent strategic thinking and decision-making skills with a results-oriented mindset
Strong communication and interpersonal skills with the ability to influence at all organizational levels
Experience in performance management, talent development, and organizational change management
Knowledge of the local market dynamics in Saudi Arabia, particularly in the Jeddah and Makkah regions
Proficiency in business analysis tools and enterprise resource planning (ERP) systems
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities
Strong problem-solving capabilities and adaptability to evolving business needs
Fluency in English; Arabic language skills are preferred