FreeHire

Figure Technology Solutions, Inc.

Collections Associate

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You will contact borrowers with overdue payments by phone, email, or written correspondence to facilitate resolution of outstanding debts. You will negotiate repayment plans and settlements based on each borrower's financial situation and the organization's policies. You will document all interactions and maintain accurate records of communications, payments, and account status. You will ensure compliance with relevant laws and regulations governing debt collection, including the Fair Debt Collection Practices Act. You will provide regular updates to supervisors on progress and issues.

Responsibilities

  • Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.
  • Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication.
  • Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies.
  • Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances.
  • Address inquiries from borrowers regarding their accounts, payment history, and related matters.
  • Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations.
  • Document all interactions with borrowers, including details of conversations, agreements, and any promised payments.
  • Update and maintain accurate records of accounts, payments, and communication history.
  • Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act).
  • Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management.

Requirements

  • 1-2 years of experience with default or in-house collections, 0-60 day delinquency preferred.
  • 1-2 years of experience in a contact center environment.
  • Previous experience in mortgage, financial services or banking preferred.
  • Strong communication and negotiation skills.
  • Familiarity with debt collection laws and regulations.
  • Ability to handle difficult conversations and maintain composure under pressure.
  • Proficient in using computer systems, databases, G Suite, and relevant software.
  • Able to commute to our Charlotte, NC office on a hybrid basis.
  • A quick and flexible learning style with the ability to navigate new technology platforms.
  • A positive and problem-solving approach to customer service.
  • Excellent communication and relationship-building capabilities.
  • Ability to instill trust and rapport with customers.
  • Strong organizational and prioritization skills.
  • Flexibility and adaptability to ongoing refinements in process and structure.

Benefits

  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
  • Employer-paid life and disability insurance
  • 11 observed holidays and PTO plan
  • Up to 12 weeks of paid family leave
  • Continuing education reimbursement