Collections Manager | Base+Commission - Auto Acceptance
Ready to lead a high-performing team and make a direct impact on results? This is an opportunity to take ownership of a collections department, drive performance, and build a strong, accountable team. Auto Acceptance is seeking an experienced Collections Manager who thrives in a fast-paced environment and is passionate about leadership, compliance, and delivering results.
If you’re a strong operator who knows how to balance performance with customer experience, this is your chance to step into a high-impact leadership role.
Why Work for Auto Acceptance?
- Lead a critical department with direct impact on company performance
- Work in a fast-moving environment where your decisions matter
- Opportunity to build and develop a team
- Stable organization with strong operational structure
- Hybrid schedule providing flexibility and work life balance
Collections Manager Job Responsibilities
- Leadership & Department Oversight
- Manage and drive the overall performance of the Collections Department
- Monitor, audit, and evaluate collection activity across all accounts
- Lead team meetings and establish clear goals and expectations
- Provide coaching, feedback, and performance management for collectors
- Assist in hiring, onboarding, and developing team members
- Collections & Account Management
- Conduct collection calls and assist customers with payment arrangements
- Review accounts and assess collection effectiveness and call quality
- Analyze daily reports and performance metrics
- Handle escalated customer concerns and complex account issues
- Ensure compliance with FDCPA and all applicable regulations
- Operations & Administrative Duties
- Perform skip tracing, residence, and employment verification
- Manage repossessions, including notices, agency coordination, and auctions
- Oversee payment processing and daily deposits
- Track GAP claims, warranty claims, and insurance follow ups
- Coordinate paid in full accounts and title releases
- Process refunds, vendor invoices, and support accounting functions
- Team & Collaboration
- Report delinquency trends and performance insights to leadership
- Support team members with difficult accounts and problem resolution
- Maintain accurate records and organized documentation
- Foster a positive, team-oriented work environment
Schedule: Monday – Friday | Hybrid Position
Collections Manager Compensation & Benefits
Pay Range: $75,000 – $90,000 annually (based on experience and qualifications)
In addition to competitive pay, we offer:
- Employer-subsidized medical and Dental insurance
- Company Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- Voluntary benefits include Short and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance
- 401(k) with Company Match
- Paid Time Off that begins accruing from Day 1
- Employee discounts on vehicles, parts, and service