Collections Representative - delinquent home loans
Duration: 12 months with possibility of contract extension
Pay Rate: $19/hr
Shift Hours: 12 PM – 9 PM (Mon-Thur); 8 AM – 5 AM on Friday; 8 AM – 12 PM (Every other Sat with Flex day during week)
Training: M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
- Must have at least 80% call center listening test result
- Excellent oral and written communication skills
- Strong negotiation skills
- Excellent organizational skills
- Ability to multi-task
- Must be able to work in teams
- Self-motivated and results-oriented
Desired Skills:
- Previous Collection experience
- College degree desired, but not required
- Desire to resolve customer issues a must
- Home loans experience preferred
To know more about this opportunity, please contact:
Laidiza Gumera
973-774-7804
laidiza.gumera(at)collabera.com