Collections Specialist

Principal Responsibilities

• Provide stellar customer service from the greeting to the conclusion of the call.

• Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers.

• Contact clients to discuss their overdue payments.

• Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.

• Manage delinquent accounts for debt collection efforts.

• Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.

• Help customers understand their account ensuring satisfaction.

• Monitor and respond to customer emails.

• Utilize Pestpac consistently with AXC standards, placing notes in accounts to document collection efforts.

• Forward call for cash payments that are received to the Customer Service Center.

• Document and escalate infractions reported by our customers.

• Comply with all company policies and procedures with all employees.

• Encourage and foster a harmonious workplace with a positive attitude.

• Collaborate with team members as needed.

• Maintain acceptable attendance and tardiness records.

• Other duties as assigned

Competency/Position Requirements: Knowledge, Skills, & Abilities

• Exceptional verbal and written communication skills

• Committed to accuracy

• Ability to demonstrate flexibility when needed

• Ability to work effectively in PestPac

• Exceptional customer service disposition

Education/Experience:

• No experience required.

• Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.

• This list may not be all-inclusive.