Collections Specialist

Avid is looking for a highly motivated and detail-oriented Collections Specialist to join our team in Manila.

This role is primarily responsible for managing the accounts receivable portfolio and optimizing cash collections in a fast-paced, dynamic work environment. The successful candidate will collaborate cross-functionally with departments including Order Management, Sales, Revenue Recognition, FP&A, and others to ensure the prompt processing of customer orders and timely collection of outstanding invoices.

This role follows a hybrid work arrangement, requiring twice a week on-site presence at our BGC, Taguig City office once per week, and operates on a graveyard shift from 9:00 PM to 6:00 AM Manila time, with schedule adjustment based on Daylight Saving Time in the Americas region and or business requirements.

WHAT YOU’LL DO:

• Conduct proactive outreach to customers via phone, email, and other communication channels to follow up on outstanding invoices.
• Manage and analyze the accounts receivable aging report for assigned account portfolio, prioritizing collection activities.
• Investigate and resolve customer disputes, including discrepancies, returns (RMAs), and billing issues, in a timely and professional manner.
• Accurately document all collection activities and customer interactions within internal systems.
• Collaborate with internal teams such as Sales, Order Management, Logistics, and Revenue Operations to address and resolve customer concerns.
• Escalate delinquent accounts to senior management as per Collections Policy to improve DSO, control past-due balances, and optimize cash collections.
• Prepare and deliver periodic reports on collection performance, outstanding balances, and ledger reviews.
• Ensure compliance with internal financial policies, SOX controls, and external regulatory requirements.
• Contribute to the development and optimization of collection strategies and operational processes.

WHO YOU ARE:

• Minimum of 2+ years of experience in a similar collections or accounts receivable role.
• Strong verbal and written communication skills in English.
• Proven experience in B2B and/or B2C collections, preferably in a multinational or fast-paced environment.
• Background in Oracle NetSuite and Salesforce Configure, Price and Quote is preferred but not required.
• Working knowledge of Microsoft Office, especially Excel.
• Familiarity with billing procedures, skip tracing techniques, and AP invoice portals such as SAP Ariba Cloud, Coupa, and various U.S. Government portals.
• Strong analytical and problem-solving skills with the ability to manage a high volume of accounts and large invoice values.
• Demonstrated ability to work with minimal supervision and handle high-pressure situations with patience and professionalism.
• Flexibility to adjust work schedule in response to business needs or shifting time zones.

AVID is an Equal Opportunity Employer.

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!