Collections Specialist

ABOUT THE TEAM

Basis' Finance team employs our product, Basis, to invoice, reconcile, and recognize revenue—all from one platform. Their use case is a prime example of how dynamic, robust, and transformative Basis truly is. This passionate and highly efficient team embodies Raving Fan service with their customers and colleagues by striving for excellence and accuracy in everything they do.

WAYS YOU’LL CONTRIBUTE

You will be reporting to the Manager, Collections and supporting the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO.

You will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections. You will contribute by:

• Acting as a team lead for Collections Coordinator roles

• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs

• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues

• Researching and reconciling misapplied or unapplied cash

• Completing assigned month-end tasks accurately and timely

• Strategically approaching customers to limit Basis' exposure and mitigate risk

• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite

• Performing daily cash application timely and with 100% accuracy

• Reviewing customers financial position and credit-worthiness using different tools and resources

• Providing backup coverage as needed

• Proactively engaging in periodically reviewing and updating existing policies and procedures

• Providing Raving Fan service to customers and colleagues

• Working with Billing and Sales to resolve customer issues timely

• Assisting with special projects for the Manager or Director as needed

• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.

• Commitment to creating inclusive, respectful environments where all voices are valued and supported.

• 2-3 years of relevant work experience

• College degree in Business, Finance, Accounting, or similar

• Previous strong cash application and credit card experience, at least 2-3 years of working knowledge

• Previous accounts receivable and collection experience, at least 2-3 years

• Strong negotiating and problem-solving skills

• Excellent written and oral communication skills

• Strong knowledge of excel.