Collision Repair Expert

The Chubb Group of Insurance Companies is currently seeking a Collision Repair Expert to join its Eastern/Central Claims Service Center team. As a CRE, you’re accountable for:

• Reviewing and re-inspecting vehicle appraisals prepared by independent appraisers and direct repair facilities on an ongoing basis.
• Preparing regular reports on activities.
• Ensure that all appraisals are completed in compliance with all Chubb guidelines, statutory regulations, and all Unfair Claim Practices Acts.
• Oversee external vendors and claim programs within the territory.
• To actively address all problems and issues with appropriate parties.
• To act as the main communication channel between Chubb and independent appraisal firms and direct repair facilities.
• To provide Chubb claim offices with assistance in the resolution of appraisal issues.
• To assist in the management of salvage in the serviced territory.
• To assist in the staff training and education initiatives.
• To identify and pro-actively address fraudulent claim activity.
• To complete emergency appraisals when required.
• Evaluate and determine repairable vs total loss vehicles
• Respond to CAT losses in other areas of the US.
• Position requires travel
• Territory will include but not limited to, Ohio, Kentucky, West Virginia, Michigan, Indiana, and the western half of Pennsylvania and surrounding areas.

Required insurance industry or related experience with the highest level of technical knowledge, skills and proficiency in the following areas:

• Strong knowledge of current collision repair procedures and determining repair costs.
• Strong knowledge of vehicle damage and loss evaluation.
• Strong knowledge of vehicle estimating databases.
• Strong negotiation skills.
• Knowledge of applicable state requirements and guidelines.
• Excellent verbal and written communication skills.
• Commercial and Personal lines policy coverage’s.
• Strong customer service skills.
• Training competencies to impart knowledge to staff.

• I-CAR trained or OEM certified

Education and Experience:

• Bachelor's degree or equivalent experience.

• Minimum 5 years of insurance claims or related field experience.

Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.