Commercial Lead, Sales & Customer Success
You will own and scale commercial functions across the creator journey. You will manage and grow high-value creator accounts, lead complex conversations and negotiations, and build scalable processes for activation, retention, and revenue growth. You will hire, train, and mentor a small commercial team and work cross-functionally to improve acquisition and conversion.
Responsibilities
- Lead and develop Customer Success, Inbound Sales and Outbound Sales functions
- Manage the existing creator portfolio and improve retention
- Drive month-over-month revenue growth
- Build scalable processes for account management, creator activation, inbound conversion and outbound outreach
- Improve sales scripts, value proposition, objection handling and deal-closing mechanics
- Personally lead complex conversations with top creators, strategic partners and agencies
- Manage, train and support a small commercial team and set performance standards
- Collaborate with Marketing on paid acquisition, influencer activation and partnership campaigns
- Identify new business opportunities across creator economy, digital products and paid communities
Requirements
- Hands-on sales or business development experience in digital products, creator economy, SaaS, agencies or influencer marketing
- Experience managing relationships with creators, partners, agencies or high-value accounts
- Proven ability to build trust, lead negotiations and close commercial opportunities
- Experience managing or mentoring sales, account management, customer success or business development teams
- Strong understanding of sales processes, pipeline management, scripts, objection handling and conversion improvement
- Ability to combine strategic thinking with hands-on execution and operational discipline
- Fluent Russian
- Advanced English (C1 or higher)
- Spanish is a strong plus
- Experience with creator monetization, Telegram, paid communities, subscriptions or digital products is a strong plus
Benefits
- Remote setup with access to hubs in Dubai, Yerevan, London and Belgrade
- Compensation for medical expenses
- Provision of necessary equipment
- Access to advanced AI models via mira.tg
- 20 working days of paid vacation annually
- 11 days off per year
- 14 days of paid sick leave
- Access to internal conferences, English courses and corporate events
- Regular performance reviews