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trafigura

Commercial Operational Excellence Specialist

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Function:

The Supply & Commercial Analyst supports commercial and supply decision-making through reporting, forecasting, CRM management, commercial analytics, and operational improvement initiatives. The role acts as a key coordination point between Commercial, Supply, Customer Service, and global support teams to drive performance, operational efficiency, and business growth.

Key Responsibilities:

Commercial Reporting & Performance Analysis

  • Prepare and distribute daily, weekly, and monthly commercial reports, including volume, margin, LOB, and terminal performance.
  • Analyse sales and commercial performance trends and provide actionable insights.
  • Conduct ad hoc analysis to support commercial growth and decision-making.

Commercial Support & Tender Coordination

  • Maintain commercial data, contract summaries, and customer records across B2B, Retail, Aviation, and Lubricants.
  • Support contract renewal processes and maintain visibility on key commercial agreements.
  • Track tender opportunities and prepare commercial offers and tender submissions.
  • Prepare and edit weekly commercial review presentations and related business updates.

Forecasting & Business Planning

  • Coordinate sales inputs for budgeting and forecasting processes.
  • Consolidate and share forecasts with Supply and Business Support teams.
  • Analyse actual vs forecast performance and identify key drivers behind variances.
  • Assist the Supply manager with the supply planning across the network.

CRM & Commercial Excellence

  • Lead CRM review sessions and drive improved pipeline quality and system utilisation.
  • Act as PNG focal point for CRM administration, user training, access management, and system support.
  • Coordinate with global and IT teams on CRM enhancements and digitalisation initiatives.

Operational Improvement & Cross-Functional Coordination

  • Coordinate capture and reporting of Operational Improvement (OI) initiatives across PNG.
  • Support process improvement and operational excellence programs.
  • Act as a key liaison between Commercial, Supply, Finance, Customer Service, and global support teams.

Requirements:

Qualifications & Experience:

  • Degree in Business, Commerce, Engineering, Supply Chain, or related discipline.
  • Experience in commercial analysis, reporting, supply, or business support roles.
  • Minimum of 3 years’ experience in a similar role; preferably from a fuel or fast – phase industry such as Fast-Moving Consumer Goods, Manufacturing and Logistics.
  • Candidates outside of the above industries with a background or degree in Computer Science or Data Analytics with a strong commercial focus may also be considered.

Skills

  • Advanced computer proficiency, particularly in Microsoft Excel and data analysis tools
  • Strong business and commercial understanding with exposure to sales operations
  • Effective stakeholder management, communication, and presentation skills
  • Strong teamwork and collaboration capability across cross-functional teams
  • High attention to detail with the ability to manage multiple priorities and deadlines
  • Fluency in English and local language(s)

Core Competencies

  • Strong numerical and analytical capability
  • Negotiation and influencing skills
  • Effective written and verbal communication
  • Collaboration, partnership, and teamwork mindset
  • Innovation and continuous improvement orientation
  • Strong interpersonal and relationship management skills
  • Good organizational and planning capability

Key Relationships:

  • Internal - Management, Sales Team, Business Support Management Team, Finance & Operations Teams
  • External – Customers, Retail Partners.