Commercial Operations Manager

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Role Summary

The Commercial Operations Manager owns the commercial execution of strategic and non‑standard deals, including deal structuring, exception management, and redline orchestration. This role ensures internal alignment before and during negotiations so that deals move quickly without unnecessary friction or risk.

Key Responsibilities

Commercial Policy & Governance

• Own interpretation and enforcement of commercial policy.
• Identify and manage pricing, discounting, and packaging exceptions.
• Ensure consistency and discipline across strategic deals.

Strategic Deal Support

• Engage early on complex opportunities.
• Advise Sales leadership on deal structure and concession strategy.
• Prevent late‑stage surprises that delay or derail deals.

Redline Ownership

• Serve as the single point of coordination during redlines.
• Collect and align cross‑functional input before Legal responds to customers.
• Resolve internal disagreements and drive timely decisions.
• Track redline issues through resolution.

Cross‑Functional Orchestration

• Coordinate Finance, Legal, Product, CS, Sales, and Executives.
• Own follow‑ups, dependencies, and escalation paths.
• Act as the commercial “air‑traffic controller” for complex deals.

Executive Communication

• Prepare clear, executive‑ready deal summaries and recommendations.
• Enable fast, informed decision‑making.

Qualifications