Commercial Operations Manager

About

Lunit, a portmanteau of ‘Learning unit,’ is a medical AI software company devoted to providing AI-powered total cancer care.
Our AI solutions help discover cancer and predict cancer treatment outcomes, achieving timely and individually-tailored cancer treatment.

[About the Position]
The Commercial Operations Manager will play a crucial role in shaping our core commercial workflow. This role owns the End-to-End Order-to-Cash (OTC) lifecycle, inventory management, and overall commercial enablement. Key responsibilities include driving operational excellence, executing period-end closings, and delivering sales forecasts to guide strategic planning.

This position requires strong cross-functional leadership and acts as the central hub connecting the Sales, Finance, Quality Management (QM), Regulatory Affairs, and Compliance teams. By aligning these groups, this role ensures all operational decisions are based on clear data, efficiency, and core business priorities.
Beyond routine operations, a key focus is building a highly optimized commercial ecosystem. This involves using operational data to identify bottlenecks, leading process improvement projects, and enhancing CRM systems like Salesforce. The ultimate goal is to design efficient workflows that deliver maximum business value.

Success in this role means establishing a strong operational foundation that empowers our Sales teams to achieve their business goals. The ideal candidate brings deep experience in ITO/OTC management, a strategic mindset, and the proactive ability to drive process optimization in a dynamic environment.

Responsibilities

1. Inquiry to Order & Order to Cash Management
• Coordinate the full lifecycle of commercial and free trial orders—from initial contract to final invoicing—for both domestic and global accounts
• Generate and submit accurate sales forecasting reports on a regular basis to support business planning
• Execute monthly sales order closing activities, which include processing billing, maintaining accurate master data, and updating/archiving QM-related documents

2. Inventory Management
• Maintain accurate inventory data in SAP
• Conduct monthly stock-taking activities and reconcile inventory reports to ensure physical stock accuracy

3. Process Improvement & Optimization
• Drive process improvement initiatives by developing project plans, executing projects, and monitoring performance to achieve business objectives (e.g., optimizing OTC/ITO workflows and enhancing CRM systems such as Salesforce)
• Collaborate with cross-functional teams (e.g., Finance, Quality Management, Compliance, Sales) to lead continuous improvement projects across commercial operations
• Provide ongoing coaching, guidance, and best-practice sharing to sales managers

Requirements

• 3 to 5 years of experience in end-to-end Order-to-Cash (OTC) management and monthly closing
• Proficiency in English for professional business communication
• Data analysis and reporting skills using MS Office tools (especially Excel)
• Proven ability to manage overall commercial orders, including contract reviews and sales forecasting
• Solid understanding of master data and inventory management processes within enterprise systems
• High level of accuracy and meticulous attention to detail
• Strong multitasking abilities to prioritize various tasks and meet deadlines
• Excellent communication and collaboration skills with cross-functional teams (e.g., Finance, QM)
• Proactive problem-solving skills and a strong mindset for process optimization
• High adaptability to flexibly navigate a dynamic and changing business environment

Preferred

• Experience utilizing and optimizing CRM systems (e.g., Salesforce)
• Experience using ERP systems like SAP (for inventory management)
• Experience in creating operational guidelines and coaching materials for sales teams

Benefits

[루닛에서 일하는 것이 즐거운 이유!]

Be the Next Lunitian !
Lunit+ Martian의 줄임말로 '암'이라는 행성을 정복하기 위해 노력하는 루닛 멤버들을 지칭해요
- 강남역 3번 출구 도보 1분 거리에 위치한 신규 오피스(언덕 없는 평지!)
- 먹는 것에 진심인 우리, 강남 맛집 정복을 위한 12,000원의 식비 지원(점심,저녁) 및 무제한 간식 제공
- 입사 시 최신 사양의 컴퓨터 장비(Mac, 4K 모니터 등)선택, 3년마다 최신형 장비 지원
- 최고의 복지는 동료! 배울 점이 많은 훌륭한 동료들이 있어요

Learn and Grow with Lunit !
배움으로써 성장하는 루닛이기에 구성원의 성장을 적극 지원해요
- 학회 참석 및 각종 직무 교육, 도서 구매 지원
- 의료? AI? 함께 공부해봐요, 정규 사내 인공지능/의료 세미나 개최
- 영어가 생활인 루닛, 업무 시간을 활용해 영어 회화 수업을 들어요
- 자유롭게 쓸 수 있는 복지 포인트 연간 120만원 지원


＞ ＞ 루니션들은 어떤 환경에서 근무하고 있을까요? 오피스 자랑대회 3등 출신, 루닛의 강남뷰 맛집 오피스 구경하러 오세요!
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