Commercial Ops Client Implementation Project Manager

As the Client Implementation Project Manager, the individual is responsible for leading the end‑to‑end implementation of Treasury Management solutions for Commercial Banking clients. This role serves as the primary implementation owner and client point of contact, partnering closely with Sales, Product, Operations, Technology, and Support teams to deliver a seamless onboarding and go‑live experience. This role is designed to elevate the client implementation experience by combining strong project management discipline, deep treasury solutions knowledge, and a high‑touch, concierge‑style approach to client engagement.

Primary responsibilities include

Lead the end-to-end implementation of Treasury Solutions products for Commercial clients, including planning, configuration, training, testing and go-live.

Coordinate with internal Citizens teams to align implementation goals and client expectations.

Act as the primary point of contact for clients throughout the implementation project life cycle – from kick-off through go-live.

Review deliverables, validate configurations and ensure solutions meet business and technical acceptance requirements.

Manage multiple concurrent implementations, ensuring adherence to scope, timeline and budget.

Build relationships across various teams (Product, Sales, Support, Onboarding & Implementation SMEs) to facilitate seamless solution delivery

Manage updates per client requirements

Maintain up to date project documentation for internal and client communications throughout implementation.

Monitor project milestones and update schedules to reflect implementation progress

Escalate delays or roadblocks to relevant stakeholders and drive resolution

Continuously manage and exceed client expectations

Proactively identify risks, manage concerns and ensure a high level of customer experience.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

Strong implementation or project management experience in finance, technology, software or ERP software

Solid understanding of Treasury Management banking solutions and operations

Strong, proven high level of customer service

Excellent communication, stakeholder management and problem-solving skills

Outstanding organizational skills, detail oriented, and ability to balance multiple sophisticated relationship/projects simultaneously in a fast-paced environment

Experience working with Mid-market and Mid-corporate commercial segment preferred

Ability to collaborate and partner with internal and external cross-functional teams for seamless implementation of clients’ solutions resulting in high client satisfaction

Ability to manage multiple priorities and deliver results in a deadline-driven environment

Ability to travel 30+% of time

Bachelor’s degree in business, Finance, Accounting, Information Technology or related field

PMP certification highly preferred

Strong understanding of project lifecycle methodologies (Waterfall, Agile)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 4 days in office, 1 remote

Pay Transparency

The salary range for this position is $123,000 - $159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .