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Commercial Training Operations Specialist
The Specialist, Commercial Training Operations, is the primary owner responsible for planning, checklists, logistics management, and event coordination necessary for ensuring successful, high-quality delivery of training courses – both live instructor-led and web-based on-demand deliveries. This includes serving as customers’ primary point of contact after training is booked. The Specialist will ensure close coordination with customers is carried out in a way that guarantees a smooth, high-quality delivery.
What You Will Do:
- Oversee the logistics of the training delivery system to ensure smooth operation of both in-person and virtual courses.
- Ensure timely access to course materials for instructors and students, maintaining a high standard of course delivery.
- Actively troubleshoot and resolve any logistical or technical issues during course delivery.
- Maintains course delivery statistics for the commercial training department.
- Manage the course evaluation process, ensuring feedback is accurately collected and analyzed.
- Utilize feedback to make actionable recommendations for course improvement and report these to the product management team.
- Administer the virtual delivery platform, providing support for any technical issues encountered by instructors or participants.
- Ensure reliable operation of virtual training environments, enhancing user experience and satisfaction.
- Cultivate and maintain robust relationships with instructors involved in ABS training programs.
- Coordinates the scheduling of presenters / facilitators for classroom training sessions
- Ensure instructors are fully informed about their responsibilities, course materials, and training delivery logistics.
What You Will Need:
Education and Experience
- Bachelor’s degree in Business, Maritime Studies, or a related field. Additional education in a relevant field, such as education administration, is a plus.
- A minimum of 2 years of experience in managing course delivery and fulfillment in a training-related business, with a strong preference for experience in the maritime or shipping industry or an analogous field in which international regulations and supply chain/logistics play a central role.
- Proven project management skills, with a track record of managing complex projects and cross-functional teams.
- Expert project management skills, with the ability to track and manage multiple internal and external projects in tandem
Knowledge, Skills, and Abilities
- Ability to plan, manage, and monitor multiple event-based training deliveries in parallel
- Excellent customer-facing skills with an ability to serve as the primary customer service representative for the business
- Strong understanding and experience with commercial B2B training, with knowledge of the logistics, stakeholder groups, and operational needs of a training business
- Strong networking and communication skills for collaborating with customers and team members inside and outside the commercial training team
- Experience with the maritime/shipping industry and the needs of maritime customers.
- Ability to collaborate across departments and teams to meet their needs and foster a culture of high-performance
- Ability to engage and manage vendors necessary for carrying out the operations of the department, ensuring on-time and on-budget delivery of external products and services
- Strong skills in building and maintaining relationships with subject matter experts (SMEs) and external partners.
- Ability to obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.
It Would Be Nice If You Had:
A credential in project management (i.e., PMP) or business analysis is a plus.
Reporting Relationships:
Reports to the Manager, Commercial Training Operations and may include individual contributor direct reports and/or contracted team members.