Community Executive
The Role:
We are seeking a dynamic and motivated Community Executive to build, grow and manage XM’s online communities and promote engagement among users in South Africa. As our Community Executive, you will be the heartbeat of XM’s platform, connecting with users, building relationships, developing and executing community engagement strategies. Your efforts will contribute to shaping a thriving and engaged community.
The main responsibilities of the position include:
Develop and implement community engagement strategies to increase user participation, foster brand loyalty, and drive growth in XM’s community
Monitor social media conversations and social listening channels to gather insights about XM’s community and provide feedback to enhance products and services
Collaborate with various teams to develop and execute community engagement campaigns, promotions, and events
Generate reports to analyse community engagement and brand responsiveness metrics to track the success of XM’s community engagement campaigns
Build, grow and manage our online communities by engaging with users across various social media platforms relevant to XM’s brand
Respond to clients’ inquiries, complaints, and feedback in a timely and professional manner
Identify and engage with brand advocates to amplify XM’s brand's reach, promote products and services, and increase community engagement
Stay updated with industry trends, emerging technologies, and new social media platforms to enhance community engagement strategies
Main requirements:
Bachelor's degree in Communications, Marketing, or a related field
At least 3 years of experience in a position with similar responsibilities
Strong understanding of social media platforms
Experience with social listening tools, such as Sprinklr, Brandwatch etc.
Excellent communication and interpersonal skills
Strong analytical skills
Creative thinker with a passion for community building
Ability to work independently and collaborate within a team, prioritize tasks, and manage multiple projects in a fast-paced environment
Excellent written and verbal communication skills in English
Proficient in Microsoft Office tools
Benefit from:
Attractive remuneration package plus performance related reward
Intellectually stimulating work environment
Continuous personal development
All applications will be treated with strict confidentiality!
