Community Food Market Registration Coordinator

Job Title: Community Food Market Registration Coordinator

About Upper Valley Haven

Upper Valley Haven is a community-centered nonprofit dedicated to helping people move out of homelessness and hunger and toward self-sufficiency. Through shelter, food access, education, and supportive services, the Haven partners with individuals and families to build stability and opportunity. Our work is grounded in dignity, equity, and respect—and our staff are central to advancing that mission.

Position Summary

The Community Food Market Registration Coordinator plays a central role in creating a welcoming, respectful, and well-organized experience for visitors accessing the Community Food Market and front-line services. You are responsible for managing the customer registration process, while also serving as a core member of the Front End team. Recognizing that many visitors to the Haven may be navigating challenging or vulnerable circumstances, you balance compassion with clear expectations and boundaries.

Key Responsibilities

• Manage all aspects of the Community Food Market customer registration process

• Ensure accurate, timely data entry and maintenance of client records

• Train, schedule, and supervise Food Market registration volunteers

• Create and sustain a welcoming, accessible, and emotionally safe environment for visitors and volunteers

• Respond to inquiries and connect individuals to Haven resources, including service coordination, food access, emergency clothing, showers, and other essential services

Required Skills & Attributes

• Ability to thrive in busy, unpredictable, and interruption-driven environments while maintaining composure and professionalism

• Excellent verbal and written communication skills

• High attention to detail and commitment to data accuracy

• Strong organizational skills and ability to manage multiple priorities

• Experience training, supporting, or coordinating volunteers or teams

• Proficiency with Microsoft Outlook and basic Excel (experience with client database systems preferred)

• Demonstrated reliability, punctuality, and accountability

• Comfortable interacting with individuals from a wide range of social, economic, cultural, and religious backgrounds

Work Environment/Schedule

Upper Valley Haven sits on a four-building campus about a mile northwest of the center of White River Junction. The Registration Coordinator works in the reception area, which includes public-facing workspaces and visitors’ waiting room. The workspace also includes a staff kitchen, shower facilities, and nonpublic storage areas.

This is a full time, 4 days/week, Monday through Thursday, 32 hours, on-site position.

Compensation: $24-$25 per hour. Benefits include employer-paid healthcare premiums, paid holidays and generous paid time off, life insurance, 403(b) retirement plan with employer match.

Our Commitment to Employees

Upper Valley Haven (UVH) is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws.

We are committed to compliance with all fair employment practices regarding citizenship and immigration status. UVH follows all EEOC guidance and federal and state laws regarding background screening.