Community Support Engineer
About Bruno:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Bruno is an open\-source, Git\-friendly API Client (alternative to tools like Postman), built for developers who value local\-first workflows and simplicity. We\u2019re growing fast and need someone who can help shape the future of developer experience.<\/span><\/span><\/span><\/span>
<\/p>Background:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.<\/span><\/span><\/span><\/span>
<\/p>With a product now reaching hundreds of thousands of developers, it\u2019s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.<\/span><\/span><\/span><\/span>
<\/p>We\u2019re looking for a <\/span><\/span>Community Support Engineer<\/span><\/span><\/b> who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.<\/span><\/span><\/span><\/span>
<\/p><\/div><\/span>
Requirements<\/h3>About you:<\/span><\/span><\/b><\/span><\/span>
<\/h3>2\u20135 years of experience in technical support, support engineering, QA, or software engineering<\/span><\/span><\/span><\/span>
<\/p><\/li>Strong troubleshooting and debugging skills<\/span><\/span><\/span><\/span>
<\/p><\/li>Comfortable working with APIs, HTTP requests, authentication, and developer tooling<\/span><\/span><\/span><\/span>
<\/p><\/li>Familiar with GitHub workflows including issues, pull requests, and discussions<\/span><\/span><\/span><\/span>
<\/p><\/li>Able to understand logs, error messages, and technical configurations<\/span><\/span><\/span><\/span>
<\/p><\/li>Strong written communication and customer\-handling skills<\/span><\/span><\/span><\/span>
<\/p><\/li>Self\-driven and comfortable working in a fast\-moving, async environment<\/span><\/span><\/span><\/span>
<\/p><\/li>Experience with Jira or issue\-tracking workflows<\/span><\/span><\/span><\/span>
<\/p><\/li>Understanding of Git, CI/CD, or local development environments <\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul>What you\u2019ll do:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Provide technical support to users across GitHub, Discord, Zendesk, and other support channels<\/span><\/span><\/span><\/span>
<\/p><\/li>Engage with users to understand their problems deeply, use cases, and context.<\/span><\/span><\/span><\/span>
<\/p><\/li>Diagnose API, networking, environment, and configuration\-related problems<\/span><\/span><\/span><\/span>
<\/p><\/li>Create high\-quality Jira tickets with detailed research, clear problem statements, and context<\/span><\/span><\/span><\/span>
<\/p><\/li>Track issues through resolution and communicate updates back to users.<\/span><\/span><\/span><\/span>
<\/p><\/li>Collaborate closely with Product and Engineering for smooth hand\-offs<\/span><\/span><\/span><\/span>
<\/p><\/li>Close the loop with users once issues are resolved or decisions are made<\/span><\/span><\/span><\/span>
<\/p><\/li>Identify recurring support patterns and help improve product reliability and user experience. <\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul><\/div><\/span><\/span><\/span><\/span>
<\/h3>Bonus:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl<\/span><\/span><\/span><\/span>
<\/p><\/li>Familiarity with Electron apps, desktop tooling, or developer infrastructure<\/span><\/span><\/span><\/span>
<\/p><\/li>Previous experience in SaaS or developer tooling companies<\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul><\/span>
Benefits<\/h3>- Work with a fast\-growing global developer community<\/span><\/span><\/span><\/span>
<\/span><\/li><\/ul>High ownership and autonomy in a small, focused team<\/span><\/span><\/span><\/span>
<\/p><\/li>Direct collaboration with Engineering and Product<\/span><\/span><\/span><\/span>
<\/p><\/li>Help improve the support experience for hundreds of thousands of developers<\/span><\/span><\/span><\/span>
<\/p><\/li>Be part of building the future of API tooling<\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul>
<\/div><\/span>
<\/p>
Background:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.<\/span><\/span><\/span><\/span>
<\/p>With a product now reaching hundreds of thousands of developers, it\u2019s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.<\/span><\/span><\/span><\/span>
<\/p>We\u2019re looking for a <\/span><\/span>Community Support Engineer<\/span><\/span><\/b> who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.<\/span><\/span><\/span><\/span>
<\/p><\/div><\/span>
Requirements<\/h3>About you:<\/span><\/span><\/b><\/span><\/span>
<\/h3>2\u20135 years of experience in technical support, support engineering, QA, or software engineering<\/span><\/span><\/span><\/span>
<\/p><\/li>Strong troubleshooting and debugging skills<\/span><\/span><\/span><\/span>
<\/p><\/li>Comfortable working with APIs, HTTP requests, authentication, and developer tooling<\/span><\/span><\/span><\/span>
<\/p><\/li>Familiar with GitHub workflows including issues, pull requests, and discussions<\/span><\/span><\/span><\/span>
<\/p><\/li>Able to understand logs, error messages, and technical configurations<\/span><\/span><\/span><\/span>
<\/p><\/li>Strong written communication and customer\-handling skills<\/span><\/span><\/span><\/span>
<\/p><\/li>Self\-driven and comfortable working in a fast\-moving, async environment<\/span><\/span><\/span><\/span>
<\/p><\/li>Experience with Jira or issue\-tracking workflows<\/span><\/span><\/span><\/span>
<\/p><\/li>Understanding of Git, CI/CD, or local development environments <\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul>What you\u2019ll do:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Provide technical support to users across GitHub, Discord, Zendesk, and other support channels<\/span><\/span><\/span><\/span>
<\/p><\/li>Engage with users to understand their problems deeply, use cases, and context.<\/span><\/span><\/span><\/span>
<\/p><\/li>Diagnose API, networking, environment, and configuration\-related problems<\/span><\/span><\/span><\/span>
<\/p><\/li>Create high\-quality Jira tickets with detailed research, clear problem statements, and context<\/span><\/span><\/span><\/span>
<\/p><\/li>Track issues through resolution and communicate updates back to users.<\/span><\/span><\/span><\/span>
<\/p><\/li>Collaborate closely with Product and Engineering for smooth hand\-offs<\/span><\/span><\/span><\/span>
<\/p><\/li>Close the loop with users once issues are resolved or decisions are made<\/span><\/span><\/span><\/span>
<\/p><\/li>Identify recurring support patterns and help improve product reliability and user experience. <\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul><\/div><\/span><\/span><\/span><\/span>
<\/h3>Bonus:<\/span><\/span><\/b><\/span><\/span>
<\/h3>Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl<\/span><\/span><\/span><\/span>
<\/p><\/li>Familiarity with Electron apps, desktop tooling, or developer infrastructure<\/span><\/span><\/span><\/span>
<\/p><\/li>Previous experience in SaaS or developer tooling companies<\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul><\/span>
Benefits<\/h3>- Work with a fast\-growing global developer community<\/span><\/span><\/span><\/span>
<\/span><\/li><\/ul>High ownership and autonomy in a small, focused team<\/span><\/span><\/span><\/span>
<\/p><\/li>Direct collaboration with Engineering and Product<\/span><\/span><\/span><\/span>
<\/p><\/li>Help improve the support experience for hundreds of thousands of developers<\/span><\/span><\/span><\/span>
<\/p><\/li>Be part of building the future of API tooling<\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul>
<\/div><\/span>
<\/p>
With a product now reaching hundreds of thousands of developers, it\u2019s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.<\/span><\/span><\/span><\/span> We\u2019re looking for a <\/span><\/span>Community Support Engineer<\/span><\/span><\/b> who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.<\/span><\/span><\/span><\/span> 2\u20135 years of experience in technical support, support engineering, QA, or software engineering<\/span><\/span><\/span><\/span> Strong troubleshooting and debugging skills<\/span><\/span><\/span><\/span> Comfortable working with APIs, HTTP requests, authentication, and developer tooling<\/span><\/span><\/span><\/span> Familiar with GitHub workflows including issues, pull requests, and discussions<\/span><\/span><\/span><\/span> Able to understand logs, error messages, and technical configurations<\/span><\/span><\/span><\/span> Strong written communication and customer\-handling skills<\/span><\/span><\/span><\/span> Self\-driven and comfortable working in a fast\-moving, async environment<\/span><\/span><\/span><\/span> Experience with Jira or issue\-tracking workflows<\/span><\/span><\/span><\/span> Understanding of Git, CI/CD, or local development environments <\/span><\/span><\/span><\/span> Provide technical support to users across GitHub, Discord, Zendesk, and other support channels<\/span><\/span><\/span><\/span> Engage with users to understand their problems deeply, use cases, and context.<\/span><\/span><\/span><\/span> Diagnose API, networking, environment, and configuration\-related problems<\/span><\/span><\/span><\/span> Create high\-quality Jira tickets with detailed research, clear problem statements, and context<\/span><\/span><\/span><\/span> Track issues through resolution and communicate updates back to users.<\/span><\/span><\/span><\/span> Collaborate closely with Product and Engineering for smooth hand\-offs<\/span><\/span><\/span><\/span> Close the loop with users once issues are resolved or decisions are made<\/span><\/span><\/span><\/span> Identify recurring support patterns and help improve product reliability and user experience. <\/span><\/span><\/span><\/span> Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl<\/span><\/span><\/span><\/span> Familiarity with Electron apps, desktop tooling, or developer infrastructure<\/span><\/span><\/span><\/span> Previous experience in SaaS or developer tooling companies<\/span><\/span><\/span><\/span> High ownership and autonomy in a small, focused team<\/span><\/span><\/span><\/span> Direct collaboration with Engineering and Product<\/span><\/span><\/span><\/span> Help improve the support experience for hundreds of thousands of developers<\/span><\/span><\/span><\/span> Be part of building the future of API tooling<\/span><\/span><\/span><\/span>
<\/p>
<\/p><\/div><\/span>Requirements<\/h3>
About you:<\/span><\/span><\/b><\/span><\/span>
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<\/p><\/li><\/ul>What you\u2019ll do:<\/span><\/span><\/b><\/span><\/span>
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<\/h3>Bonus:<\/span><\/span><\/b><\/span><\/span>
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<\/p><\/li><\/ul><\/span>Benefits<\/h3>
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