Compliance Complaints Officer
The Role:
We are currently seeking a dynamic and detail-oriented Compliance Complaints Officer to join our Compliance team. As a Compliance Complaints Officer, you will play a pivotal role in ensuring our company's compliance with regulatory requirements and internal policies. You will be responsible for investigating complaints, identifying compliance issues, and implementing corrective actions to mitigate risks. This position offers an exciting opportunity to contribute to a culture of compliance and integrity within our organization.
The main responsibilities of the position include:
Record, track, and maintain complaints accurately in the complaints register
Prepare clear, fair, and professional replies to customers and regulatory bodies, ensuring timely submissions
Oversee the progress of complaints and follow up to secure prompt resolutions
Carry out internal investigations by liaising with relevant departments to collect and assess information
Contribute to the preparation of periodic complaint reports, identifying trends, risks, and root causes for management insights
Provide support in addressing compliance and regulatory-related inquiries from other departments
Maintain accurate records of complaints, investigations, and corrective actions taken
Assist senior team members with recurring and ad-hoc regulatory reporting requirements
Keep up to date with applicable regulations, legislation, and industry standards on complaints management and compliance
Support the Compliance team in various monitoring activities, developing a stronger understanding of regulatory frameworks
Main requirements:
Bachelor’s degree in Business, Economics, Finance, Law, or a related field
At least 2 years of relevant experience
Previous experience in managing complaints will be considered an advantage
CySEC Advanced certification will be considered an advantage
Basic understanding of regulatory requirements and compliance principles
Detail-oriented with a high level of accuracy in documentation and record-keeping
Excellent oral and written communication skills in English
Proficiency in Microsoft Office suite
Benefit from:
Attractive remuneration package plus performance related reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Bring It to Life – Role-Specific Take-Home Task
Final Connection – Final Interview
All applications will be treated with strict confidentiality!
