Computer Support Specialist

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.

At Frazier & Deeter, we’re committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.

Job Summary:

We are seeking an experienced Computer Support Technician to join our growing team. In this role, you will serve as a trusted technical advisor to clients, helping them optimize their IT environments, resolve complex issues, and implement technology solutions that align with their business goals. This position requires a blend of customer service excellence, strong technical expertise, and the ability to work independently in fast-paced environments.

Duties & Responsibilities:

Client Support & Consulting

• Serve as the primary technical point of contact for assigned clients.
• Provide remote and onsite support across desktops, servers, networks, cloud platforms, and business applications.
• Conduct IT environment assessments and deliver recommendations to improve performance, security, and reliability.
• Advise clients on best practices, emerging technologies, and strategic IT planning.
• Technical Troubleshooting & Managed Services Delivery

Technical Troubleshooting & Managed Services Delivery

• Troubleshoot and resolve Level 1/2 incidents related to hardware, software, networks, and cloud services.
• Handle escalations from the service desk when deeper expertise is required.
• Manage client systems through NinjaOne RMM tools, monitoring alerts, patching, and resolving issues proactively.
• Perform system deployments, migrations, and configurations—including servers, firewalls, wireless networks, and cloud workloads.

Project Implementation

• Participate in or lead IT projects such as:
  • Microsoft 365 migrations
  • Server upgrades and virtualization
  • Firewall and network configuration
  • Backup & disaster recovery setups
  • Security hardening and compliance initiatives
• Provide documentation, project plans, and post-project support.

Documentation & Communication

• Maintain accurate records of client environments, changes, and support activities in the PSA system.
• Communicate technical information clearly to both technical and non-technical users.
• Prepare client reports, technology roadmaps, and recommendations.

Education & Experience:

• 3+ years of hands-on IT support or consulting experience within an MSP or similar environment.
• Strong understanding of Windows Server, Active Directory, DNS/DHCP, Group Policy, and virtualization platforms.
• Demonstrated experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune).
• Solid knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs).
• Experience managing backup solutions, endpoint security tools, and RMM/PSA systems.
• Excellent troubleshooting skills and ability to work independently or in a team.
• Strong customer service, communication, and relationship-building abilities.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+/Network+/Security+, Microsoft Associate/Expert, Cisco CCNA, or equivalent.
• Experience with common MSP tools (e.g., ConnectWise, Autotask, N-able, Datto, Kaseya).
• Knowledge of cloud infrastructure (Azure, AWS) and scripting/automation (PowerShell).
• Experience supporting diverse client industries.

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