Concierge Attendant [Hotel/ Central]

Location: Orchard

Working Hours: 5 days work week, shift required

Create Memorable Experiences for Every Guest

Our client is a leading international hospitality company. They are seeking a friendly, knowledgeable, and service-driven Concierge Attendant to join our hospitality team. As the go-to expert for guest assistance and local recommendations, you will play a key role in enhancing each guest's stay by delivering personalized service, coordinating special requests, and creating unforgettable experiences from arrival to departure.

Key Responsibilities

Guest Services & Hospitality

• Welcome guests warmly and provide exceptional service throughout their stay.
• Assist with enquiries, directions, transportation arrangements, and general guest requests.
• Provide information on hotel facilities, services, and nearby attractions.
• Deliver personalized recommendations tailored to guests' interests and preferences.

Concierge & Lifestyle Services

• Arrange restaurant reservations, tours, entertainment tickets, transportation, and other guest experiences.
• Stay informed on local events, attractions, dining options, and points of interest.
• Assist guests with travel-related enquiries, medical assistance arrangements, and special requests.
• Anticipate guest needs and proactively offer solutions to enhance their stay.

Arrival & Departure Experience

• Coordinate luggage handling, storage, and retrieval in accordance with hotel procedures.
• Assist with guest arrivals, departures, and transportation arrangements.
• Ensure a smooth and seamless experience for both individual and group guests.
• Deliver prompt handling of guest messages, parcels, and deliveries.

VIP & Guest Relations

• Support VIP arrivals, repeat guests, and special occasion arrangements.
• Coordinate with internal departments to fulfil guest requests efficiently.
• Maintain awareness of guest preferences to provide personalized service.
• Assist in creating memorable experiences for celebrations, events, and special stays.

Lobby Operations & Team Collaboration

• Maintain a welcoming, organised, and professional lobby environment.
• Work closely with Front Office, Housekeeping, and other departments to ensure outstanding guest service.
• Communicate guest feedback and operational updates to relevant teams.
• Support hotel operations during peak periods and special events.

Compliance & Service Standards

• Adhere to hotel policies, brand standards, and service procedures.
• Maintain confidentiality of guest information at all times.
• Follow all safety, security, and emergency protocols.
• Uphold the highest standards of professionalism and hospitality.

Requirements

• Previous experience in Concierge, Guest Services, Front Office, or Hospitality roles is preferred.
• Excellent customer service and interpersonal skills.
• Strong knowledge of local attractions, dining, entertainment, and transportation options.
• Ability to multitask and manage guest requests in a fast-paced environment.
• Professional communication skills, both in person and over the phone.
• Strong organisational skills and attention to detail.
• Positive, proactive, and service-oriented attitude.
• Willingness to work shifts, weekends, and public holidays.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]