Conference & Banqueting Team Member

Main responsibilities

• Be fully aware of the different set-ups and be able to do them if necessary
• Have full knowledge of items served on the menu and buffet
• Keep assigned station clean, with adequate supply of necessary materials
• Keep high sales turnover by promoting all F&B items on the menu and buffet
• Take customers’ orders to standard
• Communicate to the Manager or Supervisor on duty any guest priorities
• Inform Manager or Supervisor of possible problems concerning any requirements, which may affect the quality of service
• Ensure safety and hygiene standards are met
• Responsible for looking after Hotel property at all times
• Be flexible at all times in order to cover the unexpected needs of the Food and Beverage outlets
• Report anything considered a health and safety hazard
• To be fully knowledgeable of the Pullman Standards
• To carry out the “Meet & Greet” with the clients
• To be able to carry out a structured “farewell” with the clients
• To wear and maintain uniform standards

Reporting line

Reports to Conference & Banqueting Manager

Profile

Education / Professional experience

• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus

Skills / Qualities

Ensure all staff embody the same mind-set by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.

• Guest oriented, service minded and attention to quality
• Sales acumen
• Good level of general culture
• Excellent presentation
• Team leader, a natural leader
• Well organised
• Autonomous
• Creative

• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilst on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £15.55 per hour + Service Charge

The successful candidate must already have eligibility to work in the UK