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Consultant II Domestic Relocation - CAN Remote

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RELOCATION CONSULTANT 2 – REMOTE- CANADA RESIDENT

PRIMARY FUNCTION:

The Relocation Consultant II will assist on a one year assignment. The Consultant will serve as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
  • Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
  • Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
  • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
  • Ensure data integrity in all Cartus systems.
  • Maintain compliance with Cartus' corporate policies, programs, and standards.
  • Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
  • Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
  • Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
  • Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
  • Serve as an objective real estate subject matter expert and resource to internal and external customers
  • Maintain working knowledge of corporate client policy in management of critical marketing information and events

KEY DIMENSIONS:

  • Clear and concise written and verbal communication skills.
  • Customer advocacy and superior customer service skills.
  • Strategic thinker- strong judgment and decision making skills.
  • Interpersonal / Influencing skills
  • Detail oriented; ability to multitask
  • Ability to work in a team environment
  • Cultural awareness
  • Innovative and resourceful
  • Computer Literacy
  • Flexibility
  • Manage stress & pressure
  • Ability to plan and organize

QUALIFICATIONS / SELECTION CRITERIA

  • Two plus years prior relocation or real estate experience with home sale closings
  • College degree or equivalent preferred
  • Two years Customer service experience in high call volume environment
  • Influential verbal and written communication skills
  • Strong organizational and analytical

Originally posted on Himalayas