CONTRACT BANK CUSTOMER SERVICE (CREDIT CARD DEPT)

Job Description

• Attending customer’s enquiries, feedback and understand their need and to provide information and solutions to customers in an effective and efficient manner;
• Conducting instruction forms from Customer Hotline & sub-branch;
• Efficiently handling and resolving customers’ feedback/complaints to avoid customer’s dissatisfaction;
• Handling customers on unauthorized transactions dispute and manage card replacement;
• Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary;
• Any other tasks or duties assigned by Head of Department or Company from time to time.

Requirements

• Bachelor’s degree or above , preferably in Banking and Finance or related discipline
• At least 1 to 2 years of relevant experience in similar capacity
• Fresh graduates with relevant internship experiences may also apply
• Willing to learn, proactive and self-initiative