Contract Executive, Product Operations (6 months contract)

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our product's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide solutions and comprehensive explanations to customers
• Perform post-case administration for future reference
• Project manage initiatives, managing systems / tools across teams

To join us you should:

• Have obtained NITEC cert, diploma or degree in any field.
• Have at least 2 years of experience in product operations or customer service
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly in writing
• Be result-oriented and enjoy seeing tangible results of your hard work