Contract & Forms Analyst

%3Cp%3EAbout Us%5C:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cdiv style=%22border-width%5C:100%;direction%5C:ltr;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.5381in;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.5381in;%22%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EBenefits%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one%5C:%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EGet Rewarded!%3C/strong%3E Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3ENeed a vacation?%3C/strong%3E How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3ERide in Style%3C/strong%3E - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EWe want you to be healthy!%3C/strong%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3EOutstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EIs your family growing?%26nbsp;%3C/strong%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E %3C/span%3EEnjoy generous paid Family Leave Programs%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3E- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3E%3Cstrong%3EWant to go back to school?%3C/strong%3E%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3ETuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework%3C/p%3E%3Cul style=%22direction%5C:ltr;margin-bottom%5C:0in;margin-top%5C:0in;unicode-bidi%5C:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3E%246k for undergraduate%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom%5C:0;margin-top%5C:0;vertical-align%5C:middle;%22%3E%3Cspan style=%22font-family%5C:Calibri;font-size%5C:11.0pt;%22%3E%248k for graduate%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3EJob Overview%5C:%3C/p%3E%3Cp%3EAct as a liaison between MBFS and 3rd party vendor companies that produce billing statements, letters, invoices, etc. Analyze and troubleshoot issues encountered with prints done by vendors including billing statement failures, customer eBill complaints, and failed customer mailings. Audit vendor activity and review vendor invoices. Load monthly billing statement campaigns into vendor site and test campaigns monthly to ensure appropriate. Support change activity and communications with DMS vendors for retail contracts, lease agreements, and enterprise documents that support MBFS business operations in North America.%3Cbr%3E%26nbsp;%3C/p%3E%3Cp%3EResponsibilities%5C:%3C/p%3E%3Cul%3E%3Cli%3EVendor Liaison %26amp; Coordination%5C:%3Cbr%3EAnalyze, coordinate, communicate, and provide testing support for vendor-related enhancements, changes, and fixes between vendors and the appropriate MBFS business units. Support daily/monthly interface files (transmissions to/from vendors). Work with ITM to analyze and accomplish needed enhancements and changes. Coordinate communication between vendors and MBFS (Business %26amp; IT) including testing results, issues, and changes. (25%)%3C/li%3E%3Cli%3EBilling Statement Campaign Management%5C: Load monthly campaigns for MB Billing statements. Work as liaison for Billing statement projects with vendor. Test monthly billing statement campaigns. (20%)%3C/li%3E%3Cli%3ERetail Contracts, Lease Agreements %26amp; Document Support%5C:%3Cbr%3EManage MBFS lease agreements, retail LAW contracts, supporting enterprise documents, and related communication requirements in coordination with Marketing Management, Legal, dealer service providers, vendor partners, and the MBUSA dealer network. Coordinate and track translations of lease agreements/retail contracts/forms as applicable. Create and update change requests for lease agreements/retail contracts and support forms update activities across the North American region. Track retail contract/lease agreement approvals prior to releasing new retail contract/lease agreement. (20%)%3C/li%3E%3Cli%3EVendor and Forms Audit Support%5C: Perform annual vendor audits and support Vendor Management, IT Security, OGC, and Procurement with any compliance/audit needs with the vendors. Provide copies of retail LAW contracts and lease agreement forms to the compliance team, as needed, to support state audits. (5%)%3C/li%3E%3Cli%3E%3Cdiv style=%22border-width%5C:100%;direction%5C:ltr;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:5.7555in;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:5.7555in;%22%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3ECustomer Support%5C:%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EAnswer questions about vendor forms raised by customers to Business teams in the US, Canada and Mexico. Provide field support including evening and weekends for customer billing questions. Conduct analysis and coordinate as needed with appropriate teams for root cause analysis. Communicate investigation results and/or solution to customer-facing team in support of customer satisfaction. (15%)%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22border-width%5C:100%;direction%5C:ltr;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.0784in;%22%3E%3Cdiv style=%22direction%5C:ltr;margin-left%5C:0in;margin-top%5C:0in;width%5C:6.0784in;%22%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EInvoice Processing %26amp; Payment Requests%5C:%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3EReconcile vendor invoices with daily/monthly activity through the portfolio system%3Cspan style=%22mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3E(Alfa) and reports received from vendors. Review invoices and charge appropriate cost centers.%3C/p%3E%3Cp style=%22font-family%5C:Calibri;font-size%5C:11.0pt;margin%5C:0in;%22%3ESubmit requests for POs for coverage each year, in alignment with the Vendor Management Office on third-party activities, including Master Service Agreements, Service Level Agreements, and Requests for Proposal. Monitor USPS account and submit payment requests to maintain account balance. (15%)%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;margin-bottom%5C:0px;margin-top%5C:0px;%22%3E%26nbsp;%3C/p%3E