Contract-Jr Network Administrator

Job Purpose

The Junior Network Administrator will help support, maintain, and monitor network infrastructure, ensuring optimal performance. And, provide friendly customer support to end users for PC, server or mainframe applications and hardware to diagnose problems and optimize resolutions for the best end-user experience.

The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot methodically under pressure.

Qualifications

Education:	Bachelor’s degree or associate in related field preferred. Entry level understanding of Information Systems.
Experience:	1-3 years’ experience in IT Support or related field preferred.
License/Certification/Credential:	Appropriate certifications

Essential Duties and Responsibilities:

Duty	Percent of Time
Network Administration Assisting with the installation, configuration, upgrading, and troubleshooting of network hardware and software, including switches, routers, and firewalls. Assisting with the installation, configuration, upgrading, and troubleshooting of Telephony hardware and software.	25%
Help Desk Technician Provide effective customer service and technical support for end-users Install computer peripherals, hardware, and software for end-users Run diagnostic programs, isolate problems, and implement solutions	30%
System Performance and Availability Monitor system health using enterprise monitoring tools. Investigate and resolve performance degradation, service interruptions, and configuration issues. Participate in on call rotation and after hours maintenance windows as required.	10%
Documentation Maintain current and accurate documentation for infrastructure, configurations, and procedures. Write help desk training manuals	15%
Project Support Support infrastructure upgrades, migrations, and new technology deployments. Work closely with security, applications, and facilities teams on cross functional initiatives.	15%
Other duties as assigned Perform additional responsibilities as assigned in support of departmental operations.	5%

This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that may be required by an employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.