· <\/span><\/span><\/span>
<\/p>Respond to customer calls and emails, providing timely support and capturing detailed case notes.
<\/li>Monitor and manage vehicle tracking activities, including recovery support for stolen vehicles.
<\/li>Coordinate new installations, maintenance, and repair activities.
<\/li>Monitor geofence alerts and prepare geofence\-related reports.
<\/li>Liaise with international support teams to resolve system issues.
<\/li>Attend to terminal power on/off events and other system\-generated alerts.
<\/li>Troubleshoot minor system problems and application errors.
<\/li>Prepare non\-streaming and non\-polling reports.
<\/li>Maintain accurate documentation and report incidents through the occurrence book.
<\/li>Support control room operations and provide coverage when required.
<\/li>Assist with handling and troubleshooting highly critical cases.
<\/li>Coordinate after\-hours and weekend installations and repair activities.
<\/li>Ensure compliance with company policies, processes, and procedures.
<\/li>Answer inbound calls and provide professional customer service.
<\/li>\u200b<\/span><\/span><\/span>
<\/p><\/div><\/span>
Requirements<\/h3>- Diploma in IT or related field from a reputable institution of\nhigher learning<\/span>
<\/span><\/span><\/li>- Knowledge of Motor vehicle electrical and IT skills<\/span>
<\/span><\/li>- Minimum of at least 3 years work experience in a call Centre\nsecurity emergency control room<\/span>
<\/span><\/li>- Knowledge of GPS/GSM/GPRS devices<\/span>
<\/span><\/li>- Willing to work in shifts <\/span>
<\/span><\/li>- Proficiency in Computer skills<\/span><\/span>
<\/li>- Experience in telematics is an added advantage<\/li><\/ul>
<\/div><\/span>
