Coordinator, Case Management

Fixed Term (until March 31, 2029), Full-Time | Hybrid – Edmonton

We thank all applicants for their interest. Only those selected for an interview will be contacted.

About the Role

The Coordinator, Case Management provides leadership and coordination for case management services across Edmonton Newcomer Centre locations. This role supports the delivery of high-quality, client-centered services for newcomers experiencing complex settlement challenges by ensuring effective service coordination, staff support, community partnerships, and program oversight.

Working closely with internal teams, community organizations, and government partners, the Coordinator promotes integrated service delivery, strengthens referral pathways, and supports responsive, equitable, and trauma-informed approaches to newcomer settlement and integration.

What You'll Do

Provide leadership, supervision, coaching, and professional development support to Settlement Practitioners, volunteers, and practicum students.
Coordinate the delivery of Case Management services to ensure high-quality, client-centred, and integrated support across program locations.
Provide consultation and guidance on complex client situations using trauma-informed, strengths-based, and culturally responsive approaches.
Monitor caseloads, service delivery, client outcomes, and program performance to support effective operations.
Ensure compliance with organizational policies, service standards, and funder requirements.
Strengthen collaboration and referral pathways across settlement programs to support seamless client experiences.
Build and maintain partnerships with community organizations, government partners, and sector stakeholders to improve service access for newcomers.
Represent the organization at community networks, working groups, and collaborative initiatives.
Identify emerging trends, barriers, and service gaps affecting newcomer communities and contribute to service improvements.
Support program evaluation, reporting, quality assurance, and continuous improvement initiatives.
Contribute to operational planning, resource management, and organizational priorities as required.

What It Takes

Strong leadership and team development skills with the ability to coach, mentor, and support staff and volunteers.
Strong understanding of case management practices, settlement services, and newcomer integration challenges.
Ability to coordinate services across multiple programs, teams, and service locations.
Strong relationship-building, partnership development, and stakeholder engagement skills.
Excellent communication, facilitation, conflict resolution, and presentation abilities.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities and adapt to changing client, community, and funder needs.
Experience using data and reporting systems to support program monitoring and decision-making.
Commitment to equity, diversity, inclusion, and client-centered service delivery.
Ability to work effectively with diverse newcomer populations using culturally responsive and trauma-informed approaches.

What You Bring

We recognize that skills and experience are developed through a combination of education, experience, and practical application.

Bachelor's degree in Social Work, Human Services, Community Development, Sociology, Psychology, Public Administration, or a related field, or an equivalent combination of education and experience.
Minimum 3–5 years of progressive experience in settlement services, case management, community development, or human services.

Experience supervising staff, volunteers, or multidisciplinary teams.
Experience developing and maintaining partnerships with community organizations and stakeholders.
Strong understanding of newcomer experiences, immigration pathways, and settlement challenges.
Experience applying trauma-informed, strengths-based, and client-centered approaches.
Experience with program monitoring, reporting, and data management systems.
Proficiency with Microsoft 365 and client information management systems.
Valid Alberta Class 5 Driver's License and access to reliable transportation.
Successful Police Information Check with Vulnerable Sector Search and Child Intervention Record Check.

Preferred / Asset Qualifications

Experience in case management, particularly in complex case management or case management coordination roles.
AAISA Certified Settlement Practitioner designation.
Experience with IRCC-funded settlement programs.
Knowledge of program evaluation, quality assurance, and outcome measurement.
Mental Health First Aid (MHFA), ASIST, or related certifications.
Experience using iCARE, iSTEDY, or similar reporting systems.
Ability to communicate in multiple languages reflective of newcomer communities.

About the Newcomer Centre

Since 1981, the Newcomer Centre has helped thousands of newcomers build meaningful lives in Edmonton and across Alberta. Our programs support people in learning English, finding work, and connecting with their community. We believe every person deserves the opportunity to belong, contribute, and thrive.

Learn more at www.newcomercentre.com

Our Commitment to Equity and Inclusion

We are committed to creating an inclusive and accessible workplace where everyone belongs. We welcome applicants from all backgrounds and lived experiences, including newcomers, refugees, Indigenous, Black, racialized, 2SLGBTQIA+, and other equity-seeking communities.

Skills and experience can be gained in many ways.

If your path looks different from what's listed but aligns with the purpose of this role, we
encourage you to apply.