Coordinator Customer Service

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Main Tasks

Handle Customer phone calls
Handle cases correspondence with customer
Act as point of entry for Customer Service Related queries
Process the request from customers and update FIS with relevant details
On customer request, handle all relevant activities to announce on-carriage to the transport dispatch team
On customer request, trigger full container releases in FIS
On customer request, handle special equipment requests
Verify transport exceptions and bill additional costs / fees to customer where applicable
Handles revenue dispute capturing
Handle re-export/return shipments
Propose and discuss with the managers actions to improve the import efficiency
Build Expertise in all topics related to Customer Service
Follow standard processes and new requirements as communicated by management
Complete all functional HIP training timely

University degree or Diploma with 1 year and above of experience in Customer Service and preferably in the Shipping/Maritime industry.
Fresh Graduate are welcome to apply.
Experience in the Maritime Industry preferred.
Able to communicate in English, both verbal and written
Able to work well with others and follow guidelines
Proficient in MS Office
Positive and pleasant attitude with customer service mindset
Receptive and be able to grasp new ideas and motivate one’s self for personal development