Coordinator, High Jewelry - The Landmark, NYC

JOB TITLE: Coordinator, Private Client

REPORTS TO: Manager, Private Client

Position Overview

At Tiffany & Co., we create exceptional experiences that celebrate life’s most meaningful moments. At The Landmark, Tiffany & Co.’s global flagship, this is elevated through highly personalized client engagement and world-class events.

The Private Client Coordinator serves as a key operational and client experience partner to the Private Client Team. This role supports the execution of exceptional client experiences before, during, and after appointments while ensuring seamless coordination of product, hospitality, sales operations, and client development initiatives. The ideal candidate is highly organized, detail-oriented, service-driven, and passionate about delivering world-class luxury experiences

Key Responsibilities

Private Client & Appointment Coordination

• Coordinate all pre-appointment logistics to ensure a seamless client experience, including product sourcing, transfers, and availability for client appointments.

• Partner with Merchandising, Product Control, Transportation, and Sales teams to facilitate timely product movement and ensure all requested pieces are prepared for presentation.

• Collaborate with Concierge and Hospitality teams to reserve private salons, arrange amenities, coordinate store experiences, and facilitate special requests.

• Support Private Client Advisors during appointments through product management, floor navigation, and cross-functional partnership to ensure flawless execution.

Client Experience & Follow-Up

• Manage post-appointment deliverables including valuations, product presentations, product information sheets, invoices, and other client-facing materials.

• Coordinate with Merchandising, Shipping, and Operations teams to ensure accurate fulfillment of sales orders and client deliveries.

• Maintain client wish lists, purchase preferences, and product interests to support future client development opportunities.

• Assist with gifting initiatives, special occasions, holiday programs, and personalized client touchpoints.

Sales & Floor Support

• Support the daily presentation and maintenance of High Jewelry and Masterpiece displays.

• Provide floor coverage and operational support as business needs require.

• Process sales transactions and support client purchases in partnership with the Private Client team.

• Ensure all client interactions reflect Tiffany & Co.'s elevated standards of luxury service and hospitality.

Client Development & Relationship Management

• Partner with Private Client Advisors on client outreach initiatives and relationship-building activities.

• Support reservation bookings, gifting experiences, event follow-up, and personalized client engagement opportunities.

• Maintain accurate and comprehensive client profiles, including preferences, milestones, family information, special dates, and biographical details.

• Assist with client event preparation, attendance tracking, and follow-up activities.

Systems & Data Management

Maintain accurate records and reporting through Tiffany's clienteling and operational platforms, including:

Salesforce & Brilliance

• Update and maintain client profiles and contact information.

• Record client appointments and interactions.

• Track outreach activities and event participation.

• Document client preferences, special dates, and relationship-building opportunities.

Compass

• Monitor sales order status and fulfillment.

• Track shipment and delivery details.

• Manage order-related client communications.

• Monitor repairs, invoices, and transaction documentation.

High Jewelry Application

• Create product presentations, lookbooks, and product sheets.

• Research product availability, location, and collection information.

• Support High Jewelry event planning through assortment management and product visibility.

Required Qualifications

• 2–4 years of experience in luxury retail, hospitality, client services, sales support, or executive coordination.

• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and commitment to operational excellence.

• Excellent verbal and written communication skills.

• Demonstrated ability to build collaborative relationships across multiple business functions.

• Proficiency in CRM platforms, Microsoft Office Suite, and clienteling systems.

• Passion for luxury service, client experience, and relationship management.

Preferred Qualifications

• Experience supporting High Jewelry, Fine Jewelry, Luxury Retail, Private Client, Hospitality, or VIP clientele.

• Knowledge of clienteling practices and luxury relationship management.

• Experience coordinating events, gifting programs, or elevated client experiences.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.