Coordinator: Membership Services

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Job Profile:

Administrative Operations Specialist 2

Job Family:

Administrative Operations

Time Type:

Full time

Max Pay – Depends on experience:

$50,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Sun Devil Fitness and Wellness (SDFW) engages the Arizona State University community through co-curricular experiences that promote lifelong health and well-being. Across all campus locations, SDFW provides intentional programs and offerings in state-of-the-art facilities that advance student success. SDFW is part of Educational Opportunities and Student Services (EOSS) and works collectively to advance the student experience through opportunities that foster community, develop skills, and support holistic well-being.

The Program Coordinator: Membership Services role oversees the daily operations of the front desk, access control, equipment room, and student workers who deliver exceptional service in a fast-paced environment. By balancing people leadership, operations, and customer experience, this position helps create welcoming programmable spaces and meaningful opportunities that support both student success and community well-being. This position is officed out of the ASU Tempe campus and serves as a member of the university-wide Sun Devil Fitness and Wellness team.

Essential Duties:

Student Staff Development (60%)

Recruit, hire, train, supervise and develop a team of student staff to create a welcoming, service-focused environment.
Design and deliver engaging training programs on customer service, operations, safety, and emergency response.
Develop student worker skill sets to address customer service, conflict resolution and de-escalation situations, operations, safety, and emergency response.
Oversee daily operations such as scheduling, payroll, timekeeping, and required certifications.
Manage staffing budgets and ensure resources are used effectively.

Membership Services (30%)

Oversee the day-to-day experience across service areas, including access control, memberships, registrations, locker rentals, equipment checkout, and social spaces.
Respond to and resolve member concerns, working to create positive and consistent experiences.
Manage inventory and retail operations, including ordering, tracking, and organization.
Support a clean, organized, and welcoming environment across all activity and social spaces.
Oversee point-of-sale (POS) systems and payment processes to ensure accuracy and consistency.
Serve as a resource for Innosoft Fusion software.

General Responsibilities (10%)

Participate in staff meetings, trainings, and ongoing professional development opportunities.
Assist with additional projects and responsibilities as assigned.
Maintain a flexible schedule, including availability for evenings, weekends, and holidays.

Desired Qualifications:

Master’s degree in Recreation, Sport Management, Higher Education, Business, or a related field.
Experience leading, supervising, training, or mentoring staff or part-time employees, preferably in a campus recreation or service-oriented environment.
Strong interpersonal and communication skills, with the ability to build relationships

Department Statement:

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, Upward Bound and TRiO programs, Sun Devil Fitness, Student Government, Student Media, Career Services and others.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23496.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.