Core HR Technology Analyst

We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.

Key Responsibilities:

HCM Support & Issue Resolution

• Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.
• Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including:
  • Employee record updates
  • Job changes
  • Assignment corrections
  • Work relationship issues
  • Effective-dated data discrepancies

User Requests & Case Management

• Intake and track support requests through Oracle Help Desk
• Ensure accurate ticket documentation, resolution notes, and knowledge base contributions.
• Monitor ticket queues and prioritize based on urgency, impact, and SLAs.

System Maintenance & Data Accuracy

• Perform data corrections and mass updates using HCM Data Loader (HDL) and/or HSDL.
• Maintain data integrity by identifying and resolving anomalies and inconsistencies.
• Support organizational changes (e.g., department updates, location hierarchy changes) in coordination with HR partners.

End User Guidance & Documentation

• Advise end users on using Core HR functionality.
• Contribute to and maintain end-user job aids, SOPs, and knowledge articles.
• Support HR onboarding with systems training where needed.

Collaboration & Continuous Improvement

• Partner with HR, Payroll, Benefits, and IT to address cross-functional data or process issues.
• Identify opportunities to streamline processes or enhance user experience based on support trends.
• Participate in testing and validation for quarterly updates or configuration changes.

Qualifications

• Bachelor’s Degree or equivalent experience
• 6 months - 2 years of experience supporting Oracle Cloud HCM, preferably Core HR
• Foundational understanding of workforce structures, person management, assignments, and core HR transactions
• Experience resolving Tier 1/Tier 2 system issues
• Ability to analyze, troubleshoot, and resolve data-related problems
• Excellent communication and customer service skills
• Attention to detail with strong organizational skills

Preferred:

• Experience with HCM Data Loader (HDL) and/or HSDL
• Familiarity with OTBI or basic reporting