mandarinoriental

Corporate Revenue Manager

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Mandarin Oriental is looking for a Corporate Revenue Manager to join our Revenue Excellence team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

The Corporate Revenue Manager plays a key role in supporting the Global Revenue Management organisation through the development, optimisation, and governance of Revenue Management systems, tools, training, and best practices across the Mandarin Oriental portfolio.

Acting as a central point of expertise, the role works closely with Corporate, Regional, and Hotel Revenue teams to maximise the effectiveness of revenue tools, enhance reporting capabilities, support strategic initiatives, and drive continuous improvement across the business.

The successful candidate will combine strong Revenue Management expertise with advanced systems knowledge, analytical capabilities, and a passion for developing processes and resources that support commercial success globally.

As Corporate Revenue Operations Manager, you will be responsible for the following duties:

Revenue Systems & Technology

  • Act as the corporate subject matter expert for IDeaS G3 and other Revenue Management systems.
  • Support the implementation, optimisation, and enhancement of revenue technologies and integrations.
  • Manage user access and system governance across platforms including IDeaS, Lighthouse, TravelCLICK, STR, and SynXis.
  • Collaborate with hotels, regional teams, and technology partners to ensure effective utilisation of revenue systems.
  • Evaluate new technologies and system capabilities to support Revenue Management objectives.

Analytics & Reporting

  • Develop and maintain Revenue Management reports, dashboards, and analytical tools.
  • Provide insights and analysis to support strategic decision-making across the organisation.
  • Identify trends, opportunities, and performance drivers through data analysis.
  • Support the standardisation of reporting methodologies and key performance metrics.
  • Assist in commercial reviews and ad hoc analysis for Corporate and Regional leadership teams.

Training & Knowledge Management

  • Create and maintain Revenue Management documentation, training materials, and e-learning resources.
  • Develop and update Standard Operating Procedures (SOPs), user guides, and best practice documentation.
  • Coordinate onboarding and training for new Revenue Management colleagues.
  • Support the rollout of new tools, systems, and initiatives across the portfolio.
  • Promote knowledge sharing and best practices throughout the Revenue Management community.

Process Improvement & Governance

  • Maintain and enhance Revenue Management policies, procedures, and governance standards.
  • Manage the Central Revenue site as the primary repository for tools, resources, communications, and best practices.
  • Identify opportunities to streamline workflows and improve operational efficiency.
  • Lead and support revenue-related projects, system enhancements, and global initiatives.
  • Ensure consistency and compliance in the application of Revenue Management standards and processes.

Corporate & Hotel Partnership

  • Serve as a trusted resource for Corporate, Regional, and Hotel Revenue teams.
  • Support hotels in maximising the value of Revenue Management tools and processes.
  • Gather feedback from properties to identify areas for improvement and training opportunities.
  • Partner with cross-functional teams on commercial initiatives and strategic projects.
  • Foster collaboration and alignment between hotels and the Corporate Office.

As Corporate Revenue Operations Manager, we expect from you:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Industry certification in Revenue Management (e.g., Certified Revenue Management Master or equivalent) is highly desirable.
  • 3+ years of experience in Revenue Management, preferably within the hospitality industry.
  • Experience in cross-functional collaboration and support roles.
  • In-depth knowledge of Revenue Management principles and practices.
  • IDeaS G3 knowledge and expertise is essential.
  • Familiarity with industry-standard revenue systems including SynXis, Lighthouse, TravelCLICK, and STR.
  • Excellent Excel skills required; strong analytical and problem-solving abilities.
  • Proven experience in developing and delivering training materials.
  • Strong project management and coordination skills.
  • Ability to convey complex technical information clearly and concisely to varied audiences.
  • Strong organisational skills with experience managing documentation repositories and central sites.
  • Proactive, strategic mindset with a drive for continuous improvement.
  • Fluent in English; additional language proficiency is beneficial in an international setting.

Our Commitment to You

  • Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.

  • MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.

  • Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.

  • Retirement Plans: We reciprocate your commitment with competitive retirement plans.

  • Local Benefits: Competitive salary and benefits package.

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