CPM Coordinator

Customer Relationship Management<\/span><\/span><\/b>
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• Implement and monitor customer contact plans to enhance engagement and retention.<\/span><\/span>
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• Manage CRM campaigns and ensure accurate execution and tracking within the system.
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• Maintain updated, high\-quality CRM data and perform regular data cleansing.<\/span>
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• Handle customer complaints efficiently and ensure timely, professional resolution.<\/span><\/span><\/p><\/li><\/ul>

  Marketing Outreach and Events<\/span><\/span><\/b>
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  • Execute marketing outreach events as per the approved plan.<\/span>
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  • Participate in events, collect customer data, and measure ROI for each event.<\/span>
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  • Propose and implement PR and media events to support brand visibility.<\/span>
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  • Ensure all marketing activations reflect the brand\u2019s image and objectives.<\/span><\/span><\/p><\/li><\/ul>

    Market Research and Competitor Analysis<\/span><\/span><\/b>
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    • Conduct monthly surveys on competitors\u2019 marketing activities across various media channels (newspapers, radio, outdoor, digital).<\/span>
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    • Perform product and pricing analysis to support market positioning and strategy.<\/span>
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    • Gather and analyze market data to identify trends and opportunities.<\/span>
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    • Provide insights and recommendations to management based on research findings.<\/span><\/span><\/p><\/li><\/ul>

      Campaign Planning and Execution<\/span><\/span><\/b>
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      • Create marketing campaigns on the CRM system and ensure proper implementation.<\/span>
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      • Coordinate with internal departments to align campaign objectives and deliverables.<\/span>
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      • Monitor campaign performance metrics and suggest improvement actions.<\/span>
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      • Prepare regular progress dashboards and campaign performance reports.<\/span><\/span><\/p><\/li><\/ul>

        Reporting and Performance Tracking<\/span><\/span><\/b>
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        • Prepare monthly marketing activity reports including outreach, campaigns, and competitor research.<\/span>
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        • Track ROI for marketing events and digital initiatives.<\/span>
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        • Support the marketing manager with analytical insights to guide future planning.<\/span>
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        • Ensure timely submission of all marketing reports and dashboards.<\/span>
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          Requirements<\/h3>

          Education<\/span><\/span><\/b><\/h3>

          • Bachelor\u2019s degree in Marketing, Business Administration, or related field.<\/span>
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            Experience<\/span><\/span><\/b>
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            • 0\u20131 years of experience in CRM, marketing coordination, or product marketing.<\/span><\/span>
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            • Previous experience in the automotive or retail industry is an advantage.
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              Technical Skills<\/span><\/span><\/b>
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              • Strong knowledge of CRM systems and marketing automation tools.
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              • Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
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              • Understanding of market research methods and data analysis.<\/span>
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                Management & Coordination Skills<\/span><\/span><\/b>
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                • Strong organizational and project management abilities.
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                • Ability to manage multiple marketing activities simultaneously.
                  
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                • Detail\-oriented with strong follow\-up skills.<\/span>
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                  Personal & Interpersonal Skills<\/span><\/span><\/b>
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                  • Excellent communication and presentation abilities.<\/span>
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                  • Customer\-focused mindset with problem\-solving attitude.<\/span>
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                  • Proactive, self\-motivated, and able to work under pressure.<\/span>\u200b<\/span><\/span>
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                    Benefits<\/h3>

                    Why Join SMG?<\/span><\/span><\/span>
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                    Legacy, Leadership & Vision<\/span><\/span><\/span>
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                    • Join a pioneering organization with over five decades of excellence in Egypt\u2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley\-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.<\/span><\/span><\/span>
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                    • Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span><\/span><\/span>
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                      Meaningful & Impactful Work<\/span><\/span><\/span>
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                      • Contribute to a company that isn\u2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.<\/span><\/span><\/span>
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                      • From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span><\/span><\/span>
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                        Growth & Development<\/span><\/span><\/span>
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                        • SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you\u2019ll gain access to tools and knowledge that help you thrive as a leader.<\/span><\/span><\/span>
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                        • Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results. People\-First Culture<\/span><\/span><\/span>
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                        • Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels\u2014including 24/7 access to HR support\u2014because we believe that progress begins with honest conversation.<\/span><\/span><\/span>
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                          Competitive Rewards & Benefits<\/span><\/span><\/span>
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                          Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span><\/span><\/span>
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                          • Medical, social, and life insurance<\/span><\/span><\/span>
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                          • Pension plan<\/span><\/span><\/span>
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                          • Annual salary review and profit\-sharing program<\/span><\/span><\/span>
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                          • Exclusive discounts on service, spare parts, and branded items<\/span><\/span><\/span>
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                          • Fully paid training program<\/span><\/span><\/span>
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