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Tireco, Inc

Credit and Collections Supervisor (66293)

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JOB TITLE: Credit and Collections Supervisor - Jacksonville, FL

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

  • Sick Time - 5 days
  • Vacation Time - Earn up to 2-weeks on your first year of employment
  • Paid and Floating Holidays
  • Premium FREE Medical and Dental coverage options
  • Vision Insurance
  • 401(k) with company matching
  • Life Insurance
  • Discounts on Tires and Wheels
  • Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU

  • Pride yourself in providing excellent customer service
  • Have proven time management mastery
  • Have the ability to work independently and in a team
  • Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITIES:

  • Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines
  • Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution
  • Ensures timely and accurate communication of credit holds and releases to Sales and Operations
  • Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history
  • Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate
  • Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.
  • Partners with Sales and Operations to balance credit risk while supporting revenue growth
  • Ensures all internal and external credit-related communications are clearly documented in NetSuite
  • Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.
  • Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution
  • Provides coaching, training, and performance feedback to team members
  • Plans and adjusts team schedules and workload distribution based on business needs and priorities
  • Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management
  • Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations
  • Participates in process improvement initiatives and internal audits recommending enhancements where appropriate
  • Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service

REQUIRED QUALIFICATIONS AND SKILLS:

  • 5+ years’ experience in Accounts Receivable, credit and collections, or related role
  • 2+ years supervisory or team lead experience preferred
  • Bilingual (English/ Spanish) preferred
  • Strong understanding of credit risk assessment and financial statement analysis
  • Experience in corporate collections with large customer base
  • Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
  • Experience with ERP systems (NetSuite preferred)
  • Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution
  • Strong analytical, communication, and negotiation skills