Credit & Collections Officer (NSW)

Credit & Collections Officer

Sydney (Eastern Creek or CBD location)

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

Are you a Credit & Collections Officer looking for your next opportunity? We’re seeking an experienced and high potential Collections professionals across Sydney to support upcoming and urgent hiring needs within our Credit team.

About the role

As a Credit & Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.

• Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution

• Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions

• Review and assess customer accounts to identify risk, next actions, and appropriate outcomes

• Support customers experiencing financial hardship by identifying fair and sustainable solutions

• Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders

• Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.

• Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices.

Core Requirements:

This role is fast‑paced and dynamic, requiring strong competency skills — including navigating multiple systems, managing several screens at once, and confidently talking while typing. You’ll also be operating on a dialer and managing high‑volume call activity, which means strong multi-tasking and attention to detail are key.

We’re looking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally, you will bring:

• Previous experience in a call or contact centre environment (exposure in credit, collections, or financial services is highly regarded)

• Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams

• Confidence working across multiple systems, policies, and data in a fast-paced environment

• A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development

• Proficient in Microsoft Office Suite (Outlook and Excel)

• Strong attention to detail and accuracy

Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed.

What happens next?

• Applications will be reviewed on an ongoing basis as part of our active recruitment process.

• Suitable candidates will be invited to complete an initial video interview.

• Shortlisted candidates will then be progressed to an in-person interview should they meet the requirements of the role