Credit & Collections Specialist

Incumbent should have strong communication and negotiation skills. Will be negotiating basic terms of rental agreements and ensures proper documentation. Manages daily collection activities to secure timely payments, resolve discrepancies, and support branches with outstanding accounts. Requires strong communication skills, proficiency with software systems, and effective customer service techniques. Will be responsible for making independent credit decisions up to $50,000 and recommending credit approvals up to $100,000.

What We Do

At Rain for Rent® , we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.

To learn more about Rain for Rent please check out this short 2 minute YouTube video here.

Rain for Rent® employees take great pride in being part of a family-owned company with a rich and enduring legacy. Since 1934, we’ve delivered consistent, high-quality products and services to our customers. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent® remains committed to excellence. Honesty and integrity are at the core of everything we do. Our dedicated team strives to exceed expectations through exceptional service and unwavering quality. Through the years we have held steadfast by maintaining our values of hard work, honesty, integrity, commitment and good stewardship. Continual diversification and a willingness to change directions with our products and services have driven our success.

Essential Duties and Responsibilities:

• Proactively contact customers via phone, email, and other communication channels to resolve delinquent payments and confirm payment commitments, documenting all arrangements.
• Review and analyze customer credit applications, Dun & Bradstreet credit reports, and financial statements to determine creditworthiness for equipment rental accounts.
• Establish and maintain credit limits in accordance with company policies and industry risk guidelines, and assess limits on overdue accounts, escalating issues to the Credit Manager as needed.
• Monitor active rental accounts for changes in credit risk, including overdue invoices or extended rental periods, and recommend adjustments, write-offs, or other actions as required.
• Provide customers with account-related documents, including copies of invoices and account summaries. Update and maintain accurate customer information, including addresses, phone numbers, and tax documentation, in ERP and collections software.
• Collaborate with branch personnel to address and resolve billing or service issues promptly.
• Maintain accurate records of all customer communications, payment arrangements, and follow-ups for compliance and audit purposes.
• Assist in developing and enforcing credit and collection policies specific to equipment rental transactions to minimize financial risk.
• Participate in process improvement initiatives related to credit, collections, and customer service.
• Other duties as assigned in support of the operation.

Work Environment:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. At RfR, in-person work at our offices and/or branch location is a top priority because it allows us to more effectively collaborate, connect, and builds a workplace culture that drives our continued success. This role requires onsite presence at a RfR office and/or branch location. Except for limited circumstances, remote and/or hybrid options are not offered at this time.

What We Offer

At Rain for Rent, we take pride in taking care of our team. We offer a comprehensive benefits package and a supportive work environment where employees can thrive both personally and professionally. Our offerings include:

• Comprehensive medical, dental, and vision insurance
• Matching 401(k) retirement savings plan
• Competitive base salary
• Nine paid holidays and a generous paid time off (PTO) program
• Tuition reimbursement to support continued education
• Company-sponsored training and career development opportunities
• And many other valuable perks

We are proud to support those who have served our country. We are honored to share that Rain for Rent has earned the Military Friendly® Employer Gold (MFE) Gold Designation for 2026! This is our fourth consecutive year being recognized, and our second year achieving Gold-level distinction. We are committed to hiring and supporting veterans. Vets - Rain for Rent® When you join the Rain for Rent team, you're not just building a career—you’re building meaningful relationships, doing work that matters, and making a positive impact in your community. The choice is easy. Join the Rain for Rent team today.

**Rain for Rent does not accept 3rd party applicants**

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Estimate Pay: $25.00 - $29.00 per hour DOE

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