Expeditors

Critical Logistics Services Agent - Coordonator transport

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Scope of Position:

Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.

Major Duties and Responsibilities:

Operations:

General

  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
  • Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.
  • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).
  • Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Ensure all customers standard operating procedures are followed as per the DLSOP
  • Follow department process flow, and looking for best practices to improve operational efficiency and productivity
  • Create and update DLSOPs
  • Escalate issues to Management when necessary, with no delay
  • Participate in the transition of new customers if necessary

Order receipt / Quoting

  • Receive shipment orders from customers & acknowledge within required timeline
  • Prepare, present, and manage pricing/quoting process

Shipment processing

  • Execute bookings on behalf of the customer using the appropriate booking tools
  • Execute routing of the shipment and update the operational system as needed
  • Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner
  • Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
  • Prepare and submit export customs documents/declarations using Customs systems
  • Complete DG check list of all DG files prior delivery to the airline
  • Daily contact with airlines (booking) and trucking companies (for all pickup request)

Follow-up & measurement

  • Ensure the follow up of CLS shipments and the delivery once customs cleared
  • Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts
  • Ensure continuous communication with customer and destination offices throughout the entire shipment movement
  • Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system
  • Track key performance indicators (KPIs) and ensure visibility with customers
  • Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed

Sales:

Support the supervisor/manager:

  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
  • Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
  • Participate to retention calls.

Qualifications, Experience and Education Requirements

  • 1 to 2-year related experience and/or training; or equivalent combination of education and experience
  • Good market and product knowledge
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited
  • Understanding of air and brokerage documentation process – it is considered a plus
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • IATA certification (preferred, but not mandatory)
  • DG certification (preferred, but not mandatory)
  • Have a passion for high profile, high pressure shipments moving at a fast pace
  • Ambitious, willing, and able to take the next step on in your career
  • Able to negotiate
  • Fluent in English.

All your information will be kept confidential according to EEO guidelines.

Critical Logistics Service is a 24/7/365 operation.

Working time unevenly, according to the monthly timetable, as follows: 12 hours/day (time interval 07:30-19:30) and 12 hours/night (time interval 19:30-07:30). Rest days will be granted as follows: 24 hours after day shift and 48 hours after the night Shift

or

divided unequal as follows: 8 hours/day from Monday to Friday: 07.30-16.00 ; 08.30-17.00 ; 09.30-18.00 ; 10.30-19.00 ; 11.30-20.00 ; 12.00-20.30 ; 13.00-21.30 ; 14.00-22.30.
Working hours may be modified in accordance with the applicable internal rules/agreements.

Night and weekend shifts incentives in addition to monthly salary as per working schedule.

Expeditors offers excellent benefits:

  • Meal Tickets
  • Medical Health Plan
  • Life & Accidents Insurance
  • Day off for your Birthday
  • Extra vacation days based on tenure
  • Free shuttle service from/to Aviatorilor Metro station
  • Employee Stock Purchase Plan
  • Employee Referral Program Bonus
  • Learning & Development Program
  • LinkedIn Learning free access
  • Growth opportunities within the company