Croatian-Speaking CS for travel giant Booking.com in Greece - Relocation Pack
Mercier Consultancy is excited to offer a fantastic opportunity for a Croatian Speaking Customer Service Representative to join the travel giant Booking.com in Greece. This role includes a comprehensive relocation package to support your move. As part of the customer service team, you will assist Croatian-speaking customers with their travel bookings, resolving queries, and ensuring an outstanding service experience.
Working with Booking.com, a global leader in the travel industry, you will be part of a vibrant, multicultural team that values customer satisfaction and innovation. This is your chance to grow your career in a dynamic and rewarding environment while enjoying life in beautiful Greece.
***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***
Responsibilities
- Provide excellent customer support to Croatian-speaking clients via phone, email, and chat
- Assist customers with booking inquiries, modifications, cancellations, and general travel-related requests
- Resolve issues effectively and efficiently to ensure customer satisfaction
- Maintain up-to-date knowledge of Booking.com's products, policies, and procedures
- Document customer interactions accurately in the CRM system
- Collaborate with team members and other departments to deliver a seamless customer experience
Requirements
- Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
- Excellent communication and interpersonal skills
- Customer-focused attitude with problem-solving abilities
- Flexibility to relocate to Greece with support from the relocation package
- Ability to work in a fast-paced environment and handle multiple priorities
- Previous experience in customer service or the travel industry is preferred but not mandatory
- Proficiency with CRM systems and basic computer skills
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation)
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...