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PORT MADISON ENTERPRISES FAMILY

CSO Cashier

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PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

CSO- Cashier

General Position Summary:

Processes all cash transactions while providing Spectacular Customer Service. Performs duties in accordance with applicable gaming regulations and policies and procedures.

Essential Functions/Major Responsibilities:

  • Performs all duties within the rules and regulations of Cage Slots Operations consistent with employee handbook
  • Receives and exchanges cash, checks, gift certificates, gaming chips, slot tickets, and other vouchers from guests
  • Maintains physical custody of the Cashier’s inventory of currency, coins, tokens, forms, documents and records transactions accurately at a cashier station or working on the gaming floor
  • Handles fill and credit transactions
  • Processes cash advances and check cashing
  • Maintains payroll check cashing registry
  • Performs all duties in accordance with our spectacular customer service standards
  • Responsible for signing in and out necessary keys for assigned shift
  • Performs basic troubleshooting on Player Terminals when rotated to floor
  • Cashes out jackpots under the direct supervision of the Supervisor/Cashier
  • Effectively, efficiently and professionally communicates with coworkers using electronic media

Secondary Functions:

  • Responds to customer questions and disputes
  • Ensures that all player terminals are serviced in a timely manner
  • Maintains floor cleanliness to project a positive image
  • Serves as a cashier/floor attendant breaker when assigned
  • May disburse prepared bank rolls
  • Communicates via telephone for technical assistance regarding the check cashing system and credit card advances
  • Other duties as assigned

Specific Skills:

  • Completes large volume cash transactions and documents regularly and accurately
  • Demonstrates good problem-solving skills, including handling stressful situations and guest disputes
  • Excellent math skills
  • Excellent customer service Ability to work well with guests and other employees
  • Ability to communicate both in writing and verbally
  • Good attendance habits
  • Public relations skills
  • Ability to follow directions
  • Ability to trouble shoot basic gaming machine functions