Customer Analytics Strategy - Senior Manager

Industry/Sector

Not Applicable

Specialism

Corporate and Business Strategy

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Customer Analytics Strategy - Senior Manager, you will lead strategic initiatives within our Strategy Consulting practice, focusing on corporate and business strategy consulting. You will work directly with clients to develop and implement analytics-driven strategies that enhance business performance and drive growth. As a Senior Manager, you will leverage your skills and professional network to deliver quality results, acting as a strategic advisor and influencing key business decisions. You will guide teams through complex challenges, fostering a culture of innovation and operational excellence.

In this role at PwC Acceleration Center Mexico, you will be responsible for building trust with multi-level teams and stakeholders through open and honest conversation, motivating and coaching teams to solve complex problems. You will apply sound judgment and communicate effectively, developing high-performing, diverse, and inclusive teams. Your commitment to excellence will contribute to the overall success of our firm, as you lead large projects and innovate processes to achieve results.

Responsibilities

- Leading strategic initiatives in customer analytics and forecasting to drive business transformation
- Developing and implementing customer experience strategies to enhance client satisfaction and loyalty
- Conducting comprehensive market research and competitive analysis to identify business opportunities
- Utilizing data analytics to provide actionable insights and inform strategic decision-making
- Collaborating with cross-functional teams to design and execute go-to-market strategies
- Coaching and mentoring team members to foster a culture of continuous improvement and innovation
- Building and maintaining strong relationships with stakeholders to support strategic objectives
- Applying analytical thinking to solve complex business challenges and optimize processes
- Crafting compelling narratives and storytelling to communicate strategic insights and recommendations
- Validating data integrity and compliance within analytics frameworks to support informed decision-making

What You Must Have

Bachelor's Degree in Business, Economics, Statistics, Mathematics, Engineering, Marketing, Computer Science, or a related quantitative field

• 7+ years of progressive experience as above, with demonstrated track record of leading multi-workstream engagements and developing client and stakeholder relationships at the VP / SVP level

• Demonstrated experience working with US-based engagement teams or clients, with strong cultural awareness and the ability to operate across time zones

• Fluent English (written and verbal) — able to lead client and partner-facing conversations, write executive-quality deliverables, and present complex analyses clearly

• Working knowledge of analytic tools and languages — including Python and/or R for analysis and automation, SQL for data extraction, and Excel and PowerPoint at expert level

• Strong working knowledge of data visualization platforms (Power BI, Tableau, or equivalent)

• Demonstrated experience leading and coaching distributed analytic teams
  
  What Sets You Apart
  
  - Demonstrating advanced skills in business strategy and transformation
  - Excelling in customer experience (CX) strategy and customer insight
  - Utilizing data analytics to drive strategic decision-making
  - Conducting comprehensive market research and competitive analysis
  - Developing innovative go-to-market strategies for client success
  - Leading business process improvement initiatives for operational excellence
  - Building and nurturing strategic relationships with stakeholders

Travel Requirements

Up to 20%

Job Posting End Date