Customer Associate

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

Why us?

🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.

🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.

💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role Mission:

The Customer Associate is a delivery role that supports the successful onboarding, delivery, and ongoing servicing of CUBE customers. The role supports the Customer Leads in customer onboarding and adoption by responding to customer queries, coordinating internal stakeholders, and managing the delivery of project artefacts. It supports customers navigating the CUBE platform and captures feedback to drive continuous service delivery improvements. Working closely with Customer Leads and cross‑functional teams, the role helps deliver high‑quality customer outcomes through disciplined execution and strong coordination. Designed as a foundational role, it provides a clear pathway into a Customer Lead position by developing core skills in customer delivery, relationship management, project coordination, stakeholder management, and governance within regulated environments

Key Responsibilities

· Support Customer Leads in delivering successful customer onboarding and implementation from Statement of Work through transition into BAU

· Help customers navigate the CUBE platform, delivery processes, and supporting materials

· Assist in maintaining delivery plans, including milestones, dependencies, risks, and actions to support on‑time, high‑quality delivery

· Track delivery progress and issues, escalating risks or blockers early to Customer Leads

· Coordinate internal actions across internal teams to support delivery execution, including testing customer releases here required

· Maintain accurate customer records, delivery documentation, and meeting outputs.

· Support delivery governance by preparing materials, capturing actions, and tracking follow‑ups

· Ensure delivery activities align with agreed scope, processes, and quality standards.

· Capture and route customer feedback, issues, and improvement opportunities appropriately

· Contribute to service delivery improvement initiatives and evolving ways of working across Customer Delivery

· Continuously build product, regulatory, and delivery knowledge to strengthen customer support capability

Skills & Competencies

· Customer Focus Mindset: Understands customer needs, supports positive customer experiences, and contributes to high standards

· Delivery & Execution Discipline: Supports structured delivery through good organisation, follow‑through, and attention to detail

· Stakeholder Communication & Collaboration: Communicates clearly with customers and internal teams, building positive working relationships

· Problem Solving & Critical Thinking: Identifies delivery issues, gathers information, and supports pragmatic solutions

· Time Management & Prioritisation: Manages multiple tasks and customer activities effectively, meeting agreed deadlines

· Adaptability & Learning Orientation: Learns quickly in dynamic environments and builds capability through feedback and experience

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.