Customer Banking Specialist - Wagin
We’re seeking a Customer Banking Specialist to join our Wagin Branch on a full time basis at one of our Multi Channel Branches!
Rosters are predetermined. Please ensure you are available for the following roster before applying:
Full time, 38 hours/week:
Monday - Friday, 8.30am - 4.51pm.
What is a Multi-Channel Branch?
A blend of contact centre and branch-based customer service, supporting customers across both digital and face-to-face channels.
Monday & Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Please note you will still be working in the branch office spaces during these shifts.
Tuesday, Wednesday & Thursday:
8:30am – 1:00pm: Contact centre support
1:45pm – 4:51pm: Supporting our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions and assisting our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
At times, you may be required to support our Kojonup branch. Please ensure you are comfortable with this requirement.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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