Customer Care Agent/OEM Business

The position

As a Customer Care Agent and valued member of our Global Customer Care Team, you will be the first point of contact for our Italian and English OEM customers, delivering responsive, professional, and solution-oriented support. In this role, you will help create an exceptional customer experience by managing inquiries, qualifying requests, processing orders, maintaining strong customer relationships, and collaborating closely with internal teams to ensure timely and accurate service delivery.

This is a fully remote, home office–based position offering the opportunity to work within a dynamic, collaborative, and internationally connected organization.

Main responsibilities

As a Customer Care Professional you will be responsible for:

• Processing and tracking orders from entry through fulfillment
• Supplying customers information on their orders and invoices
• Answering and managing incoming calls, emails and customer requests
• Communicating pricing and availability details
• Collaborating across departments and international locations to meet deadlines and service levels
• Performing general administrative tasks and supporting operational efficiency
• Assisting with miscellaneous tasks as needed to support business objectives

Professional qualifications and experience

• Minimum two years of experience in a customer service role focused on customer satisfaction
• Excellent communication skills in English and Italien, both spoken and written
• Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus)
• Strong interpersonal and collaboration skills
• Self-motivated, task-oriented and adaptable to a dynamic environment
• Proven ability to multitask and thrive under pressure
• Driven by results and a passion for delivering excellent customer service

Application deadline

Interested? Get in touch via the link on this page! We will reach out as soon as we can – we look forward to hear from you soon.

We Offer

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

One company – HBK

On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). HBK is a subsidiary of Spectris Limited, and employees 3,500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area. For further info please visit www.hbkworld.com.