Customer Care Assistant

The best sales engines don't lose deals to silence — they lose them to nobody following up. That's where you come in. You'll be the person who makes sure no lead goes cold, every open deal has a clear next step, and the pipeline stays clean, current, and moving. Not closing, not cold-calling — orchestrating.

You'll start fully onsite for your first three months — the fastest way to absorb the product, the process, and the team — then shift to a hybrid rhythm of three days in the office and two from home.

We're a fast-growing B2B SaaS company that helps sales teams run leaderboards, competitions, recognition, and performance visibility across tools like HubSpot and Salesforce. Most of our leads come warm — inbound enquiries, website forms, demos, referrals, and existing sales activity. Your job is to make sure none of that momentum slips through the cracks.

If you're organised to a fault, love a tidy CRM, and get quiet satisfaction from a pipeline that's fully up to date, keep reading.

What you'll own

You'll be the engine room of the sales process. You'll manage and update HubSpot, making sure every open deal has a clear next step and nothing stalls. You'll follow up with leads after demos, calls, no-shows, and proposals, book and rebook meetings, and keep deal notes, close dates, tasks, and next steps current.

You'll help qualify opportunities using MEDDIC / MEDIC-style frameworks — identifying decision makers, business pain, success criteria, timing, and next steps — and chase quotes, proposals, and DocuSign steps to the finish line. You'll learn the product well enough to answer the basics and assist the sales lead on demos.

And you'll be the early-warning system: spotting stale deals, overdue tasks, and missing follow-ups, flagging important or at-risk deals and competitor activity, and preparing daily or weekly pipeline priority reports so the sales lead always knows exactly what to focus on. You'll occasionally join or run qualification calls too.

You'll thrive here if you have

Must-haves

• Strong written and spoken English

• Strong HubSpot Sales Hub experience

• B2B SaaS sales, SDR, sales support, or sales ops experience

• Experience qualifying deals using MEDDIC, MEDIC, BANT, SPICED, or similar

• A very organised, detail-oriented working style

• Comfort sending professional follow-up emails and speaking with prospects on calls

• The ability to support product demos and pick up product detail quickly

• A sharp eye for when a deal is stuck or at risk

• The discipline to work independently without constant supervision

• Availability for some Australia / US / Canada timezone overlap as required (mainly US)

Nice to have

• Experience supporting Account Executives

• Experience joining product demos

• Experience with proposals, quotes, or e-signature tools

• Experience selling to sales leaders, RevOps, or SaaS companies

• Google Sheets / Excel skills

What this role is (and isn't)

This role is about keeping sales moving. You'll make sure inbound leads are followed up fast, no deal goes cold, every deal has a next step, prospects are properly qualified, demos are well supported, meetings are booked, HubSpot is clean, and the salesperson always knows what to focus on.

It's not a full closing role and not a cold-calling role — we already have salespeople who lead demos and own later-stage opportunities. Your superpower is keeping everything organised, followed-up, and on track.

If you're the kind of person who can't stand a deal sitting untouched, this is your role. Let's talk.