Customer Care Executive Cum Food Sampling Specialist

PRIMARY RESPONSIBILITIES

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response.
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements.
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
• Support business growth through effective customer engagement and service delivery.

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE

• Responsible for sample handling from sample collection to sample registration
• Maintain and develop Key Accounts, including building long-term customer relationships.
• Collaborate with internal teams to ensure smooth service delivery.
• Identify opportunities to promote SGS services and expand business scope.
• Monitor KPI compliance for response time and service quality.

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs.
• Perform hygiene audits based on specified checklists.
• Ensure proper sample identification, labeling, and documentation.
• Submit samples to laboratory within required timelines.
• Ensure timeliness and accuracy in field execution and reporting.
• Handle customers professionally during onsite activities.

• Minimum Diploma in Science, Customer Care, or related field.
• 1–3 years of relevant experience; fresh graduates encouraged to apply.
• Experience in laboratory, sampling, or customer-facing roles is an advantage.
• Able to work independently with minimal supervision.
• Willing to travel to client sites when required

Please share details of your expected salary, notice period and current staying location under "Message to Hiring Manager". Shortlisted candidate shall received a call to discuss further. Thank You!