Customer Care executive

Job Summary:<\/span><\/span><\/b>
<\/h3>

We are seeking a dedicated and customer\-focused individual to join our domestic call center team as a Customer Care Representative. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.<\/span><\/span>
<\/p>

---

Key Responsibilities:<\/span><\/span><\/b>
<\/div>

• Handle customer inquiries via phone in a professional and courteous manner.<\/span><\/span>
  <\/li>
• Provide accurate information about products, services, and policies.<\/span><\/span>
  <\/li>
• Resolve customer complaints and issues efficiently and empathetically.<\/span><\/span>
  <\/li>
• Maintain records of customer interactions and transactions.<\/span><\/span>
  <\/li>
• Follow communication scripts and standard operating procedures.<\/span><\/span>
  <\/li>
• Escalate unresolved issues to the appropriate department.<\/span><\/span>
  <\/li>
• Meet daily and monthly call targets and quality benchmarks.<\/span><\/span>
  <\/li><\/ul>
  
  <\/div><\/span>

  
  <\/div>
  <\/span><\/span><\/span>

  
  <\/div><\/span>
  

  Requirements<\/h3>

  Requirements
  <\/h3>

  Experience <\/span><\/span><\/span><\/b>of 0\-2 year in a domestic call center<\/span><\/span>
  <\/div>

  Qualifications:<\/span><\/span><\/b>
  <\/div>

  • Minimum graduate<\/span><\/span>
    <\/li>
  • Proficiency in Hindi and/or regional languages; basic English communication skills.<\/span><\/span>
    <\/li>
  • Prior experience in a call center or customer service role is an advantage.<\/span><\/span>
    <\/li>
  • Good listening skills and patience.<\/span><\/span>
    <\/li>
  • Ability to work in a fast\-paced environment.<\/span><\/span>
    <\/li>
  • Basic computer knowledge (MS Office, CRM tools)<\/span><\/span>
    <\/li><\/ul>
    
    <\/div><\/span><\/span><\/span>

    
    <\/div><\/span>